Eber A. Blanco Email & Phone Number

Charlotte, NC, US

• Evaluate customers’ accounts to refer to Merrill Lynch Investments or offer lending solutions.
• Utilize company resources, digital tools applications such as Salesforce to maintain, build and introduce new relationships to the bank. Maintaining 95%+ Customer Experience Survey
• Analyze client’s transactions and behaviors and created individualized goal-oriented financial plans.

Mclean, VA, US

• Consistent effort to become familiar with customers’ needs and build relationships with consumer and business clients.
• Ensured financial security and independence by educating clients about the Bank’s digital tools. Maintained 90%+ OSAT surveys.
• Coach and become a resource for new associates in their development process.
• Minimized branch risk by participating in audit functions for cash controls, new account controls, compliance controls, proprietary policy, and security.
• Adaptive to learning about new products, services, and policy changes to promote a high-quality customer experience.

Managua, NI

• Planned and conducted English Enrichment workshops for intermediate and advance groups of professionals.
• Assessed and coached individual student’s English proficiency.
• Organized, and provided lesson plans that aimed to improve grammar, pronunciation, text analysis, and conversational skills.

• Became knowledgeable about different cultural views and local economies while exploring 10 countries in Central America, Europe, and Africa.
• Conducted informal ethnographic fieldwork to be able to understand the local environment.
• Participated in English speaking events to assist other travelers and locals with enhancing their English skills
• Learned how to effectively save for and manage a budget while traveling.

New York, NY, US

• Achieved personal customer service goals by proactively educating customers of the benefits of digital products and tools.
• Effectively prevented fraud and scam attempts on several business and consumer accounts.

Toronto, Ontario, CA

• Successfully analyzed customer accounts to refer and offer specific products such as consumer accounts, investments, business and consumer credit cards.
• Consistently left customers feeling satisfied with their overall banking experience.

• Worked with a team of students to lobby at NYC council. Through our team’s efforts, USS was able to successfully advocate for $11.1MM in scholarship funding for CUNY students.
• Member of the steering committee that decided and deliberated how to use the estimated $ 500,000 budget.

Bayside, New York, US

• Managed a campus-wide campaign to raise the Student Activity Fee by $8.00. The fee increased the yearly budget of 4 departments by $20,000.
• Worked with a team of students to lobby at NYC council. Through our team's efforts, we successfully advocated for $11.1MM in scholarship funding for CUNY students.
• Member of a team that administered and budget $309,000 to fund student clubs, scholarships, special events, and salaries.
• Ensured that club representatives attended committee meetings to promote a strong relationship between college administrators, faculty, staff, and students.

Bayside, New York, US

• Examined the impact World War 2 had on the residents living in Europe’s Jewish communities through readings, videos, group discussions and presentations by local resident who lived in Europe at that time.
• Conducted an intensive interview with local survivors and presented to other interns as well as members of the QCC community including faculty, staff and administrators

New York, NY, US

• Worked with a mentor in a three month program to help me develop the necessary skills to advance in my career such as resume and cover letter writing, interviewing and networking.

Bachelor Of Arts - Ba, Development Economics And International Development

Liberal Arts And Sciences, Liberal Arts And Sciences

Regents Diploma