-Boosted task efficiency by 25% through optimized workflows using Salesforce, Bench App, Stripe, and Slack, streamlining customermanagement.- Contributed to a quarterly renewal rate of 90% by improving client onboarding and early-stage support.- Reduced time-to-value for new clients by 20%, fast-tracking product adoption and enhancing customer satisfaction.- Proactively manage client needs using advanced analytics, which helps address potential issues early and improves resolution.- Delivered data-driven insights to senior leadership, influencing strategic decisions that enhanced customer satisfaction.- Achieved a churn rate of just 6% by resolving client issues swiftly and effectively, leading to a more positive user experience.

- Increased operational efficiency by 15% by implementing Kroll EMR, streamlining pharmacy processes, and ensuring compliance withregulatory standards.- Utilized SAP ERP for end-to-end order management, ensuring timely and accurate processing of customer orders across multiple channels(walk-ins, phone, and online).- Coordinated with suppliers for timely procurement based on demand forecasts generated from SAP ERP data insights.- Introduced a double-check system that made a real difference in reducing medication errors, ultimately improving patient safety.- Led a team-focused culture, boosting staff efficiency by 10%, leading to better patient outcomes and overall operational improvement.