Eber Ochoa Email & Phone Number

Houston, Texas Area

• Oversaw the installation, configuration, and operations of Cisco switches, routers, Checkpoint firewalls and PF sense firewalls across 5 sites in the Americas.• Was responsible for the operations and maintenance of different virtualization technologies such as VMware, Nutanix and Synology in the Americas• Applied Cisco CUCM to manage Phones and Cisco Jabber profiles for users.• Managed wireless environments with Cisco wireless controllers.• Implemented Zabbix to diagnose workstation issues for remote workers and Cisco Hardware.• Provided end users with support with issues regarding complex issues as well as general IT. • Participated in rotational SOC monitoring activities.

Houston, Texas Area

• Provided customers level 3 troubleshooting, advice, and solutions on networking products.• Built system environments to mimic customer environments for issue reproductions using a variety of networking hardware and OS components.• Cooperated with network product OEMs to root cause network issues and determine what fixes will be needed such as workarounds or driver/firmware development and update.• Created advisories for both internal engineering groups and customer audiences regarding issues and what fixes and workarounds are needed to resolve.• Write batch files and scripts for certain operations regarding system set ups. • Sustain Lab DHCP, DNS, Active Directory, switch, router, and Linux PXE systems• Collaborate with multiple internal groups when they inquired information on system setups, network questions, or OS troubleshooting.• Participate in internal development cycles to determine what driver/FW packages need to be released at certain release cycle.• Erected Lab VMware vCenter environment to manage ESX network reproductions.

Houston, Texas Area; Austin, Texas Area

• Used ArcSight ESM to monitor events from IPS/IDS, firewall, Windows security logs and McAfee EPO.• Documented and followed processes written in internal wikis.• Performed initial triage and investigation on suspicious events.• Initiated investigation on lost/stolen assets to determine if there was risk of data leakage.• Executed searches on ArcSight Logger to find hidden events for investigations.• Actively engaged with the incident response team for formal escalations and feedback.• Carried out scans on systems for vulnerabilities.• Created batch files to minimize time on command line functions.• Assisted in training and onboarding new analysts.

• Plan, coordinate and execute a project that involves updating Global IT Security’s 400+ web pages. • Harmonize with page owners and management to ensure quality content and compliant formatting structures on web pages. • Modify and repaired pages for Annual Cyber Security Awareness campaign. • Became versed in an overview of IT security in HP’s environment. • Performed Statistical analysis on network requests.• Contributed to the creation of web page management processes used by the organization.• Participated in webpage approval process by checking for font, content and, formatting

Planned and developed a Visual Basic application in a team setting. Created various Yahoo Pipes Mashups in order to solve a particular business problem. Performed in-depth analysis on various business functions in order to propose a possible business solution. Developed a SQL Server based solution for a real-world business.Gained an understanding of information security concepts such as intrusion detection and digital forensics.Constructed a domain in VMware that utilized SQL server, Active Directory, and SharePoint.

Texas

• Carried out installations of insulation and sheet metal to pipes and structure.• Constructed sheet metal parts to go on pipes.• Fabricated insulation blankets.• Performed duties outside my job scope such as schedule management, job completion report, and some crew management.• Facilitated translation of English instructions to Spanish speaking crew.• Performed Safe Work Permit activities such as site walkabout and regulation in conjunction to site safety requirements.• Assisted in scaffold construction and repairs.

Conducted image resets on laptops and desktops utilizing a ghost server.Performed repairs on computers and printers by switching out hardware and toner cartridges.Ensured that the validity of network setup and addresses on printers.Provided lab support on projectors and various other peripherals. Executed password resets using a C+ based application.Utilized "Track IT!" ticketing system to received support calls from staff and students. Facilitated employees with Office and Outlook questions.Educated staff and students with general computer use.

Bachelor, Computer Information Systems

Activities and Societies: Association of Information Technology Professionals. Specialized in Security.

Associate Of Arts, Core

Basic core curriculum coursework