Eberth Santos Email & Phone Number

● Management of IT infrastructure project finances in Brazil and Argentina; ● Responsible for creating and managing new IT service purchase orders in Argentina; ● Responsible for releasing and controlling IT payments in Argentina; ● Opening projects in the accounting system/validation/acceptance and control; ● Responsible for the reorganization of internal processes using Rally, Alteryx and Qlik applications.

● Focal point for support and monitoring of critical shop floor systems; ● Analysis of system alerts, troubleshooting, and seeking solutions with global support; ● Support for the global team during security patch updates on servers and applications; ● Management and execution of IT projects, coordination of infrastructure support and service desk teams; ● Management of the Pc renew project for the replacement of ~1000 new assets (laptops and desktops) annually; ● Coordination of 05 people during the Pc Renew project; ● Management of the Office Space project for +300 new installations and/or relocations of network infrastructure; ● Management of the In Plant Communication project to maintain, control, and renew ~200 lines/cell phones; ● Migration of the Service Desk model to Tech Lounge to expedite end-user support; ● Responsible for scheduling weekly activities for the network infrastructure team; ● Responsible for IT asset acquisitions, parts, and services for administrative and production areas; ● Management of assets and minimum existing stock to avoid impacts to the business area; ● Responsible for monitoring inputs and coordinating the outsourcing team for ~100 printing assets; ● Responsible for the classification and disposal of IT assets for sale; ● Extensive relationship with the business area in search of solutions to optimize processes; ● Support for IT operations at Ford's Port-Aratu(Export), Ford Parts Depot(Pirajá), Ford Cimatec Park and Orlando Gomes; ● Support for operations at the Ford complex in WAN, LAN and VoIP; ● Site survey follow-up for Wireless network aligned with the business area's strategy; ● Direct contact with internal and external suppliers; ● Control of monthly payments to IT service providers at the Ford Complex.

● Responsible for the PABX technology upgrade project to VoIP and migration of 2000 extensions;● Responsible for training and coordinating 05 people during the project; ● Responsible for training critical/vital teams (Firefighter/Medical center) for the new technology;● Responsible for preparing management reports; ● Telephone switchboard support and complex Ford users; ● Support for the billing server.

Camaçari, Bahia, Brasil

● Support for industrial automation systems and shop floor applications; ● Support for the committee responsible for change management based on ITIL; ● Creation, review, and implementation of new IT procedures, controls, and metrics;● Installation and configuration of applications and portable data collectors; ● Inventory control and IT assets at Ford's complex.

Camaçari, Bahia, Brasil

● Support for change management in applications; ● Preparation of technical and functional documentation, testing, and evidence collection; ● Support for administrative systems; ● Installation and configuration of software and hardware; ● Administration of the telephone system;● Support, assistance, and training for users; ● Contacts with suppliers.

Salvador, Bahia, Brasil

● Backup control;● Server support;● Control of IT assets;● Installation and configuration of software and hardware;● User support;● Contact with suppliers.

Salvador, Bahia, Brasil

● Technical support for teachers and students;● Audiovisual Operator;

Executive Mba In Project Management, Project Management

Bachelor In Information Systems, Information Systems