Ebervan Santos Email & Phone Number

City Of Bristol, England, United Kingdom

• Power Platform Engineer | AI & Azure SpecialistProfessional SummaryExperienced Power Platform Engineer specializing in developing AI-powered solutions using Microsoft Power Platform and Azure technologies. Bridging.
• Custom solution development using Power Apps and Power Automate
• AI and machine learning integration leveraging Azure Cognitive Services and Azure Machine Learning
• Azure-based application development complementing Power Platform solutions
• Implementation of DevSecOps practices in Power Platform and Azure environments
• Cross-functional collaboration for requirement gathering and technical specification development

Bristol, England, United Kingdom

• Responsible for the security posture of the firm's on prem and cloud infrastructure, working closely with security to continuously improve the firm's position. I have significantly reduced the attack vectors by.
• Cloud service adoption projects as well as AI and cognitive services to allow us to use data more effectively. I created an AI for our security team, allowing them to store audit results in a secure storage location.
• I have spearheaded automation across the IT department, utilising multiple technologies, aiming to save time and streamline processes, enabling our teams to work effectively. I have created a Power App that allows.
• Responsible for deploying AVD to greatly enhance the firm's continuity posture in the event of an attack, this has given the firm much greater flexibility and cost savings by reducing hardware needs.

Bristol, United Kingdom

• Specialising in remote working I planned and deployed a successful Covid-19 response comprising of AlwaysOnVPN and Remote Desktop Services, this strategy allowed the business to successfully continue functioning during.
• Involved in deploying a true Azure hybrid infrastructure as well as Azure migration projects, deployment of conditional access policies and MFA, Azure Hybrid Joining of desktops and laptops and most recently an AVD.
• Experience with VMware both in our primary datacenter and in our offices across the world.
• Maintenance and training of newer team member as well as the service desk, I have created process and knowledge articles to facilitate quick resolution of user issues.

Bristol

• Providing 2nd line support to the service desk for all end user issues including application support.
• Build, Install and configure desktop, laptops, tablets to specification using MDT & SCCM and mobiles using MDM, and maintenance of all site infrastructure kit.
• Design, update and maintain technical documentation relating to IT protocols and procedures ensuring these are shared with other staff members.
• I have created a simple traffic light system in Sharepoint allowing teams to quickly see what equipment is available in meeting rooms, reducing calls to the service desk.

Bristol, United Kingdom

• Desktop support, Active Directory and MS Exchange administration, remote working support.
• Application support for legal and productivity apps.
• I was able to streamline some process by creating a matrix of repeat issues, enabling root cause analysis.

Bristol, United Kingdom

• 2nd line escalation on network performance issues and faults upholding strict SLAs, Configuration of Datacentre network, implementation of WANs globally.
• Supporting networking products and protocols, redundancy, as well as Network administration.
• Investigating new technologies, creating internal and customer facing training and knowledgebase articles.

Bristol, United Kingdom

• 1st and 2nd line support in a busy service desk environment over a wide range of disciplines within IT. Working to strict SLA’s, I was required to take complete ownership of each call, managing my own stack with.

Bristol, United Kingdom

• Analysing customer dissatisfaction data to pin-point causes within the company and relay this back to the client, Taking personal ownership of high-level escalations (both technical and customer service based).
• Identifying agent coaching needs by examining agent performance reports, call monitoring scores and ensuring campaign objectives and KPIs are met.
• Creating briefings, gathering feedback from advisors and relaying these to the client (and vice versa), creating coaching databases and documents to expand agent knowledge base. I was also chosen to be the Site’s.

Bristol, United Kingdom

• Answering inbound technical calls for BT Business Broadband customers.Consistently exceeded all targets and showed adaptability in the advent of new systems and changing procedures.

Bristol, United Kingdom

Maintaining the rock and pop section (which was the biggest within the music section) to a high standard both in store and in back of house, as well as assisting customers with any complex queries the Customer Service Advisors were not able to. Part of my role was to keep up to date with the latest trends in within my section and creating point of sale.

Bristol, United Kingdom

Helping customers with any queries, manning the till, making sure the store looked it's best at all times and cashing up.

Education record

Education record

I am currently studying towards a CCNA