I posses a diverse background in Help Desk management and enterprise networking infrastructure. I am well versed in Microsoft core technologies deployment, technical sales, service management and industrial radio and wireless data systems design.Recent hands-on experience in the IT Help Desk arena managing 30 direct reports and responsible for 3 sites and over 5000 business and engineering desktops achieving a cost savings of $300,000 per year in labor costs and a 6% increase in top box customer satisfaction. I am a team player and interact well with customers and peers. I bring with me over twenty years of successful involvement in enterprise technology and systems integration.Specialties: Program Management, Contract Negotiations and Cross Functional team building.