Eric Hart work email
- Valid
Eric Hart personal email
- Valid
With a robust track record, my leadership in client success and support has been instrumental in establishing operational excellence and a world-class global support organizations wherever I land my feet. My commitment to customer satisfaction is most recently reflected in the seamless integration of Chatham Financial's SaaS fintech solution at dozens of global Fortune 500 companies and private equity firms, where I played a key role in the onboarding process, starting up a client success program and ongoing process improvement.Strategic in approach, and always with the needs of clients and team as first priorities, my focus on onboarding, enablement, digital transformation, system integration and continuous improvement has enhanced product offerings and improved delivery of services. These efforts have not only propelled client satisfaction but also fortified market position and client renewal, evidenced by➡️ >99% client retention rate 📈 ^15% average YoY sales over a 6 year span⬆️ 80% increase to total clients over 4 years 💵 Strengthening profitability with managed client net revenue increase of 4MM
-
Client Success ManagerRed RoverCoatesville, Pa, Us
-
Client SuccessRed Rover Oct 2024 - PresentExton, Pennsylvania, Us
-
Director Of Client Success & SupportChatham Financial Oct 2022 - Oct 2024Kennett Square, Pa, Us• Led a Client Success & Support team for a global SaaS platform, implementing process improvement and best practices to improve client operations• Developed client support strategies across multiple industries and geographies, ensuring client satisfaction, retention and growth through VOCs, proactive relationship management and business reviews• Established strong client relationships, driving client success and revenue growth for Chatham's clients.• Led the rollout and modernization of Customer Support Software and online Knowledge-base library -
Chathamdirect SupportChatham Financial Apr 2019 - Oct 2022Kennett Square, Pa, Us
-
Professional & Technical Services DirectorFrontline Education Dec 2017 - Apr 2019Malvern, Pa, Us -
Software Integration SpecialistFrontline Education Sep 2015 - Dec 2017Malvern, Pa, Us
-
Software Implementation ConsultantFrontline Education Aug 2014 - Aug 2015Malvern, Pa, Us
-
Software Support EngineerMinitab Mar 2012 - Aug 2014State College, Pa, Us• I partnered with a world class support team for an award winning software company, providing global support for an enterprise statistical software package, an online training tool and cloud-based product.• Giving customers a fast, professional technical response for their inquiries regarding software, hardware, licensing and network problems.• Upgraded an existing but outdated Access database by providing a more modern and up-to-date online knowledgebase with extensive technical content.• Training customers in the proper implementation and deployment of software and network configurations.• Collaborate internally on cross-department projects and companywide priorities, including a website overhaul, software license testing and product deployment beta testing.• Keeping a detailed record and account of all communications and steps taken on behalf of each customer and for project work. -
Software Support SpecialistEnergycap, Inc. Jul 2011 - Mar 2012Boalsburg, Pennsylvania, Us• Worked with a world class team at one of the best companies in the country with some of the most amazing and talented people in the business, supporting a powerful and very useful software package.• Provide customer support via multiple communication channels, including email, phone and web portal.• Guide customers through setup and implementation of enterprise software for energy management and utility cost evaluation.• Troubleshoot customer systems, networks and computer hardware issues to quickly provide resolutions.• Set up access to and manage SQL databases, including implementing database changes and scripts for customers.• Developed knowledgebase articles used to assist and train customers in the proper use of software and systems. -
Operational Procedures Coordinator/Technical SupportRba Professional Data Systems Nov 2008 - Jul 2011• Work as front line support, receiving and solving technical issues from Government and non-government customers.• Respond to technical and support related questions from customers and prospective clients via multiple channels such as email, phone and in-person communications.• Assist Networking and Server teams in deploying virtualization of servers and applications.• Work as a team member to implement support solutions for various technical issues and projects.• Handle various projects for implementing proactive solutions for technology needs and obstacles.• Developed, communicated and monitored operational policies, procedures, systems and methods to increase efficiency and effective communication with clients and customers. -
Asset Management & Tracking CoordinatorPennsylvania Leadership Charter School May 2006 - Aug 2008West Chester, Pa, Us• Manage and oversee the purchase and distribution company's computer & technology assets.• Assist in the development of an online software application for tracking, evaluating and shipping computer equipment to students and staff.• Evaluated and provide for the technology needs of students and their families.• Developed a logistics process to streamline technology supply needs between regional offices.• Evaluated existing and new software, applications, and programs for efficiency, adapting any necessary changes. -
General ManagerPhiladelphia Popcorn Company Aug 2005 - May 2006• Supervised daily operations for production and sales.• Responsible for shipping and distribution to corporate, wholesale, and online clients.• Maintain company inventory of supplies and products.• Manage staff schedules and responsibilities.• Assisted in new sales leads and generation.• Created marketing development ideas to grow business.
Eric Hart Skills
Eric Hart Education Details
-
University Of South FloridaBiology
Frequently Asked Questions about Eric Hart
What company does Eric Hart work for?
Eric Hart works for Red Rover
What is Eric Hart's role at the current company?
Eric Hart's current role is Client Success Manager.
What is Eric Hart's email address?
Eric Hart's email address is er****@****ail.com
What schools did Eric Hart attend?
Eric Hart attended University Of South Florida.
What skills is Eric Hart known for?
Eric Hart has skills like Training, Leadership, Customer Service, Team Building, Management, Databases, Integration, Consulting, Software Documentation, Sql, Time Management, System Integration.
Who are Eric Hart's colleagues?
Eric Hart's colleagues are Shane Powser, Tasha Yohan, Mba, Spencer Sunde, Jason Hildreth, Sarah Seeley, Rob T., Joshua Anderson.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial