Eric Hart Email & Phone Number

Coatesville, PA, US

Exton, Pennsylvania, US

Kennett Square, PA, US

• Led a Client Success & Support team for a global SaaS platform, implementing process improvement and best practices to improve client operations
• Developed client support strategies across multiple industries and geographies, ensuring client satisfaction, retention and growth through VOCs, proactive relationship management and business reviews
• Established strong client relationships, driving client success and revenue growth for Chatham's clients.
• Led the rollout and modernization of Customer Support Software and online Knowledge-base library

Kennett Square, PA, US

Malvern, PA, US

Malvern, PA, US

Malvern, PA, US

State College, PA, US

• I partnered with a world class support team for an award winning software company, providing global support for an enterprise statistical software package, an online training tool and cloud-based product.
• Giving customers a fast, professional technical response for their inquiries regarding software, hardware, licensing and network problems.
• Upgraded an existing but outdated Access database by providing a more modern and up-to-date online knowledgebase with extensive technical content.
• Training customers in the proper implementation and deployment of software and network configurations.
• Collaborate internally on cross-department projects and companywide priorities, including a website overhaul, software license testing and product deployment beta testing.
• Keeping a detailed record and account of all communications and steps taken on behalf of each customer and for project work.

Boalsburg, Pennsylvania, US

• Worked with a world class team at one of the best companies in the country with some of the most amazing and talented people in the business, supporting a powerful and very useful software package.
• Provide customer support via multiple communication channels, including email, phone and web portal.
• Guide customers through setup and implementation of enterprise software for energy management and utility cost evaluation.
• Troubleshoot customer systems, networks and computer hardware issues to quickly provide resolutions.
• Set up access to and manage SQL databases, including implementing database changes and scripts for customers.
• Developed knowledgebase articles used to assist and train customers in the proper use of software and systems.

• Work as front line support, receiving and solving technical issues from Government and non-government customers.
• Respond to technical and support related questions from customers and prospective clients via multiple channels such as email, phone and in-person communications.
• Assist Networking and Server teams in deploying virtualization of servers and applications.
• Work as a team member to implement support solutions for various technical issues and projects.
• Handle various projects for implementing proactive solutions for technology needs and obstacles.
• Developed, communicated and monitored operational policies, procedures, systems and methods to increase efficiency and effective communication with clients and customers.

West Chester, PA, US

• Manage and oversee the purchase and distribution company's computer & technology assets.
• Assist in the development of an online software application for tracking, evaluating and shipping computer equipment to students and staff.
• Evaluated and provide for the technology needs of students and their families.
• Developed a logistics process to streamline technology supply needs between regional offices.
• Evaluated existing and new software, applications, and programs for efficiency, adapting any necessary changes.

• Supervised daily operations for production and sales.
• Responsible for shipping and distribution to corporate, wholesale, and online clients.
• Maintain company inventory of supplies and products.
• Manage staff schedules and responsibilities.
• Assisted in new sales leads and generation.
• Created marketing development ideas to grow business.