I am an IT executive with over 20 years’ experience in managing IT services across large, complex environments. I am accountable for ensuring highly available, secure and compliant IT systems. I manage all operational outputs such as budgets, commercials, compliance, resources, risks and define the strategic roadmap to ensure IT services meet current and future needs of the organisation. I have extensive experience and knowledge in IT Service Delivery, Governance, and Operations with over 15 years in leadership roles, responsible for managing digital workplace operations, vendor governance, outsourcing/insourcing, access management, frontline IT supports & ITSM locally and internationally.I have proven experience managing large IT teams (500+) and establishing a culture of accountability, customer focus and continuous improvement. I have successfully delivered large scale, high profile change agendas to uplift the performance of IT, reduce risks and drive productivity. I have a proven track record of driving transformation across the business and transformed IT into a valued partner that works collaboratively with the business to achieve the strategic objectives of the organisation.Specialties: Digital Workplace Operations, End User Support, Vendor governance, offshore/onshore teams, IT Service Operations, Executive IT, Global Market support, Service Delivery, Service Desk, Incident Management, Identity & Access Management, ITSM.
Listed skills include Itil, Incident Management, It Service Management, Infrastructure, and 15 others.