Campaign Management and Optimization: Managed Amazon Ads budget allocation and strategy, optimizing performance with tools like Helium10, Jungle Scout, and Keepa. Analyzed CPC data for informed decisions.Reporting and Performance Analysis: Prepared reports on CTR, CRO, and ROAS. Created Portfolio & Search Term reports to minimize wastage and ensure budget efficiency.Product Sourcing and New Product Launches: Utilized DataDrive and DataRova for data-driven product sourcing and launches. Optimized bids during deal times using BULK files, and developed SEO-optimized content for listings.Supply Chain Management and Order Fulfillment: Handled procurement, purchase orders, and logistics to ensure timely delivery and inventory availability. Implemented strategies to optimize supply chain efficiency and reduce costs.

Marketplace Account Management and Optimization Specialist: Managed Amazon and Flipkart support, order entry, and fulfillment. Optimized deals, ads, promotions, A+ listings, MFN, and FBA shipments using Seller Central Management.Product Listing and Sales Strategy Development: Led new product listings, created engaging videos, and enhanced Amazon and Flipkart accounts with improved SEO for increased visibility and sales.Inventory Management and Order Fulfillment Expert: Oversaw Amazon Seller Flex logistics, optimized SCM practices, and implemented WMS for accurate inventory management and streamlined processes.Efficient Store Operations and Inventory Management: Managed stockroom operations, maintained accurate inventory with Tally and Marg software, and implemented strategies for store optimization.

Marketplace Management and Product Listing: Planned and executed product sales across Amazon Seller Central, Flipkart Seller Hub, Shopify, and FirstCry. Managed product listings, content creation, and SEO optimization for improved visibility and sales performance.Inventory Management and Order Fulfillment Specialist: Oversaw Amazon Seller Flex logistics, inbound/outbound shipments, and inventory management. Generated sales analytics reports to optimize inventory and drive revenue growth.Digital Marketing and Customer Experience Optimization: Implemented ads, promotions, and deals on Amazon and Flipkart to boost customer engagement. Enhanced customer service and fulfillment processes, managed return claims, and provided feedback for continuous improvement.

Customer Support Specialist with Multi-Channel Expertise: Provided exceptional service via phone, live chat, and email to domestic and international clients (India, UK, US). Resolved issues related to orders, returns, replacements, and delivery discrepancies.Customer Relationship Management (CRM) and Issue Resolution: Built strong customer relationships, tracked inquiries, and ensured timely issue resolution. Provided feedback for service improvement and protected sensitive information.Service Coordination and Complaint Resolution: Coordinated with shipping and merchants on address changes, refunds, and exchanges. Enhanced support systems with self-help resources for efficient problem-solving and customer satisfaction.

Marketplace Account Management: Verified and registered businesses on eBay, Amazon, and created PayPal accounts for international clients. Managed content creation and product listings on eBay, Amazon, and Flipkart, ensuring adherence to standards and visibility optimization.Product Sourcing and Pricing Strategy: Sourced competitively priced products and managed approximately 150 eBay accounts. Developed effective pricing and merchandising strategies, and provided customer training for effective product listing and sales enhancement.Content Creation and Listing Management: Ensured product listings met marketplace standards and were clear and complete. Delivered training to customers on listing techniques to boost sales performance.