Operations Supervisor
Current• Performance Management: Track daily performance of staff and prepare KRA to team to meet operational requirements• Address customer/applicant complaints, queries, and escalations personally or through email and telephone.• Record and maintain application data, perform document screening, scanning, and uploading to the Consulate.• Manage cash collection from Customer Service Executives and maintain accurate records.• Oversee administration and logistics for passport delivery to the consulate, applicants, and logistics companies.• Provide training and support to team members in handling applicants.• Prepare and submit daily reports to the Embassy and BLS reporting heads.• Conduct Value-added Services training to the team for business growth and development
