Ebin M. Email and Phone Number
Ebin M. work email
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Ebin M. personal email
Ebin M. is a Community Service at Queensland Government at Queensland Government. He possess expertise in business development, management, crm, negotiation, account management and 12 more skills. He is proficient in English, Malayalam, Hindi and Tamil. Colleagues describe him as "Ebin is good in Business Development and PR. He knows thoroughly the products and services his company offers and he can make the clients understand what the company is offering without much difficulty. It is very convenient and easy to deal with a company when they have brilliant and hard-working guy like Ebin. I hereby recommend him to Clients as well as Employers."
Queensland Government
View- Website:
- qld.gov.au
- Employees:
- 58482
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Community ServiceQueensland Government Jul 2017 - PresentAustralia
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Customer Support OfficerScooter Hut Aug 2016 - PresentQueensland, AustraliaAs Australia's biggest retailer for Pro-Scooters, Scooter-Hut has provided me with the perfect oppurtunity to analyse their business procedure and improve the overall customer satisfaction factor. I successfully implemented new strategies that have enhanced the current business model and worked on ways to reduce the running costs in the warehouse.Few of the strategies implemented in the business includeImproved customer complaint resolution time by introducing and… Show more As Australia's biggest retailer for Pro-Scooters, Scooter-Hut has provided me with the perfect oppurtunity to analyse their business procedure and improve the overall customer satisfaction factor. I successfully implemented new strategies that have enhanced the current business model and worked on ways to reduce the running costs in the warehouse.Few of the strategies implemented in the business includeImproved customer complaint resolution time by introducing and implementing a ticket response system.Implemented separate channel for each order initiation platform to avoid Sales Order ship-to party error.Introduced a warehouse tool system which reduced the time taken to prepare sales orders by automating most of the functions (Automated Google address validation, order weight check in accordance to Australia Post, Label generation based on shipping priority). This has reduced the processing time by about 60%Manages Product Returns department which includes acceptance of a returned product, verification, restocking, submits a review to the communications team to help them choose an outcome for the customer. This includes the return to sender item, exchange items and refund requests.Currently working with the online warehouse division of Scooter Hut in GoldCoast and is constantly working towards streamlining and implementing new strategies to make the day-to-day process faster and easier for everyone. Best part of the job right now - Gets to drive the electric forklift in warehouse filled with Pro-Scooters which are sometimes custom build by Scooter Hut technicians. Show less
Ebin M. Skills
Ebin M. Education Details
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Information Technology -
Electronics And Telecommunications -
S.B.O.A Public SchoolComputer Science
Frequently Asked Questions about Ebin M.
What company does Ebin M. work for?
Ebin M. works for Queensland Government
What is Ebin M.'s role at the current company?
Ebin M.'s current role is Community Service at Queensland Government.
What is Ebin M.'s email address?
Ebin M.'s email address is eb****@****are.com
What schools did Ebin M. attend?
Ebin M. attended Anna University, University Of Pune, S.b.o.a Public School.
What are some of Ebin M.'s interests?
Ebin M. has interest in Social Services, Environment, Health.
What skills is Ebin M. known for?
Ebin M. has skills like Business Development, Management, Crm, Negotiation, Account Management, Team Management, Business Strategy, Strategy, Team Building, Telecommunications, Business Analysis, Business Process.
Who are Ebin M.'s colleagues?
Ebin M.'s colleagues are Abbie Frith, Jessica Piper, Jane Campbell, Kate Greene, Michelle Eeles, Guy Ghattas, Tom Hardi.
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