Information Technology Specialist
Current
Oct 2023 - Present
AeroLeads people directory · profile
Embra B. Email & Phone Number
Information Technology Specialist
at
C+R Research
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Information Technology Specialist
Location
Chicago, Illinois, United States
Who is Embra B.? Overview
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Quick answer
Embra B. is listed as Information Technology Specialist at C+R Research, based in Chicago, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Embra B..
Embra B. previously worked as IT Support Analyst at Gohealth and Helpdesk Specialist at American Metalcraft, Inc.. Embra B. holds Bachelor Of Fine Arts (Bfa), Visual Communications: Video And Animation Production from International Academy Of Design And Technology - Chicago.
Company email context
Email format at C+R Research
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C+R Research
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Profile bio
About Embra B.
Technology support specialist passionate about problem solving, and process improvement. An action-oriented learner ready for new challenges.
Current workplace
Embra B.'s current company
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8 roles
Embra B. work experience
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It Support Analyst
- Provided solutions on multifaceted IT related issues with various applications, interfaces, hardware, software, security access, VPN, and system failures for a public digital health company.- Composed supportive documentation for helpdesk request solutions, overseeing escalation process as necessary.- Coordinated on-site and remote technology support.
Sep 2020 - Oct 2023
Helpdesk Specialist
- Onsite and remote support to fulfill help desk requests.- Document detailed issue description, troubleshooting steps, and resolution into Spiceworks.- Escalate issues when required to Tier 2, Tier 3- Assembled new workstations, deploy PC hardware, software, and peripherals.- Provide troubleshooting for all work equipment (PCs, printers, scanners, label.
Apr 2017 - Aug 2020
Consultant - Helpdesk At American Metalcraft, Inc
Sep 2016 - Apr 2017
Client Relationship Specialist
- Main contact for client-related requests and incident management for printer services. - Identified, and resolved client issues using Xerox helpdesk resources and databases. - Collaborated with Xerox IT to resolve client printer and connectivity issues remotely. - Effectively communicated with team members, managers, and customers in a timely manner..
Oct 2014 - May 2016
Information Technology Support - Exelon
- Company-wide end user support for a major Windows 7 PC migration project for Exelon/ComEd employees.- Documented pc information for asset tagging ton prepare for the PC migration phase.- Scheduled Web meetings via WebEx and utilized Citrix vpn to remote with end users to prep PCs for the PC migration phase.- Utilized Active Directory to assign new.
Jan 2014 - Oct 2014
Customer Service Representative
- Processed incoming vehicle returns, reservations.- Ensured accurate documentation of mileage and fuel charges for customers.- Filed and processed vehicle incident reports for damaged vehicle rentals. - Resolved, escalated issues with customer's reservations and cancellations.
Jan 2013 - Jun 2013
Pc Technician
- Scheduled appointments with customers to resolve hardware /software issues with laptops and tablets. - Diagnose to provide best solution to customer. - Repaired known issue of customer’s pc/tablet and offer additional services.Operating systems used for work performed:Windows 7, Windows 8
Aug 2010 - Jan 2013
1 education record
Embra B. education
-
International Academy Of Design And Technology - Chicago
FAQ
Frequently asked questions about Embra B.
Quick answers generated from the profile data available on this page.
What company does Embra B. work for?
Embra B. works for C+R Research.
What is Embra B.'s role at C+R Research?
Embra B. is listed as Information Technology Specialist at C+R Research.
Where is Embra B. based?
Embra B. is based in Chicago, Illinois, United States while working with C+R Research.
What companies has Embra B. worked for?
Embra B. has worked for C+R Research, Gohealth, American Metalcraft, Inc., Prairie Consulting Services, and Xerox.
How can I contact Embra B.?
You can use AeroLeads to view verified contact signals for Embra B. at C+R Research, including work email, phone, and LinkedIn data when available.
What schools did Embra B. attend?
Embra B. holds Bachelor Of Fine Arts (Bfa), Visual Communications: Video And Animation Production from International Academy Of Design And Technology - Chicago.
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