Ebonee B. Email & Phone Number

Florida, United States

- Respond to all client requests received via email and/or phone queue in a pleasant and professional manner and fulfill timely- Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution- Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable; treat them as “key members of our team”- Contact partners on order changes and ensure they are fulfilled

The Document Review Associate performs routine and/or repetitive clerical functions according to standard procedures or instructions. Responsible for researching various issues and reporting exceptions for Corporate Trust clients to ensure client satisfaction, quality control, and compliance with custodial agreements. Reviews loan (or collateral) documents, handles file processing and works with external/internal clients and contacts to determine the source of any problems and correct errors.

Jacksonville, Florida, United States

United States

Maintained policy,procedures,work instructions and projects for quality and continuous improvement agendas. Streamlined processes, increasing efficiency and balance to support quality initiatives. Analyzed data sets gathered through testing to produce and present reports quantifying metrics indicating conformance or variance from production standards. Implemented internal auditing practices to create standards.

Jacksonville, Florida, United States

• Kept office records organized and supplies well-stocked for optimal team performance.• Supported office clerical functions using word processing and other software, email, and office machines.• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.• Transferred customers’ data from paper files to Microsoft Excel spreadsheets and Microsoft Office.

Jacksonville, Florida, United States

• Monitored, evaluated, and recorded client progress with respect to treatment goals in Microsoft Office.• Counseled clients or patients regarding personal issues.• Planned regular follow-ups to assess progress and additional needs• Interviewed clients, reviewed records, and conferred with other professionals to evaluate the mental or physical condition of clients or patients.• Planned and conducted programs to prevent substance abuse, combat social problems, or improve health and counseling services in the community.