Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives.Evaluate monthly activity against standards and personal inquiry goals. Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements. Conduct telephone interviews and e-mail correspondence to identify student prospects to determine their educational needs, concerns and interests. Develop a rapport with prospective students and maintain contact with them frequently. Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs. Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism. Ensure compliance with applicable University policies and procedures

Greeted customers, scheduled service appointments and received vehicle information. Listened to customer requests on service desired and clearly explained info on the repair order. Handled customer complaints and maintain a high customer satisfaction level. Handled service order from beginning to end (including estimating time and cost). Worked closely with service technicians

Developed and managed in-process initiatives. Customer Value Management and Customer Experience Management. Regularly updated Director of CE on activities and ongoing initiatives as well as resource needs to ensure successful implementation of all initiatives. Defined project scope, goals and deliverable that support business goals in collaboration with senior management and executives. Proactively managed changes in project scope, identify potential issues, and devise contingency plans. Troubleshoot problem areas.

Promoted to manager position to foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage all operations to ensure friendly and efficient transactions at checkout. Selected Contributions:Elevated store’s guest-satisfaction; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.Conducted initial preparation for clients (shampoo, conditioning, setting)

Created reservations for National, Alamo, and Enterprise nationwide while determining customer needs.

Inboud/Outboung calls collecting debts.Data Entry

PIck,Pack,Ship inventory