Ebonee Sutton Email & Phone Number

Jeffersonville, In

• Analyze current processes and identify gaps or defects to improve overall effectiveness• Define/recommend process improvements to meet current and future customer service needs/standards• Work directly with agents/staff to improve overall performance• Ensure that customer needs are being met by current processes (e.g., review recorded agent conversations, identify/communicate• Define and document business requirements, business process flows and diagrams• Research and prioritize user requirements and functional requirements• Document and revise functional requirements and specifications• Map functionality to system components and develop system test plans and test scripts • Ability to work independently and manage multiple tasks across multiple projects Excellent oral, written communication and presentation skills

Jeffersonville, In

Claims Adjudicator functioning in the role of Business Analyst Mar 2013 – Present• Analyze current processes and identify gaps or defects to improve overall effectiveness.• Define/recommend process improvements to meet current and future customer service needs/standards.• Work directly with agents/staff to improve overall performance.• Ensure that customer needs are being met by current processes (e.g., review recorded agent conversations, identify/communicate.• Define and document business requirements, business process flows and diagrams.• Research and prioritize user requirements and functional requirements.• Document and revise functional requirements and specifications.• Ability to work independently and manage multiple tasks across multiple projects excellent oral, written communication and presentation skills.Claims Adjudicator/Customer Service, Aug 2013 – Mar 2015• Accurately entered claims data into the system.• Resolved problems resulting from claim settlement.• Customer Service (call center) oriented position.• Reviews claims for payment and processing accuracy. • Able to identify problems with billing and payment issues internally/externally.• Communicates daily with leadership on trends from certain rules/groups. • Communicates and builds relationships with Service Provider to ensure the customer’s needs are met.• Determine co-pays and deductibles.• Interpret new insurance/warranty information/coverage issues.• Determine payment due.• Utilizes Excel and Access to run theoretical claim queries into the system.

Bachelor'S Degree, Criminal Justice And Corrections

Division I track and field Athlete

Bachelor'S Degree, Criminal Justice And Corrections