Claims Adjudicator Functioning As A Business Analyst
Current- Analyze current processes and identify gaps or defects to improve overall effectiveness
- Define/recommend process improvements to meet current and future customer service needs/standards
- Work directly with agents/staff to improve overall performance
- Ensure that customer needs are being met by current processes (e.g., review recorded agent conversations, identify/communicate
- Define and document business requirements, business process flows and diagrams
- Research and prioritize user requirements and functional requirements