Eboné R. Email & Phone Number

Greater Denver Area

• Managing the end-to-end implementation process of 10 accounts ranging from $25k to $850k in ARR
• Gathering and documenting client requirements by utilizing product and industry knowledge to ensure final solution will save the client time and money
• Translating user stories into technical specifications and working cross-functionally with product, development, and QA to ensure on-time delivery
• Configuring and tailoring software to meet client requirements
• Successfully lead product demos/trainings to ensure early adoption and widespread use; clients have specifically requested that I lead their training initiatives
• Advising clients on industry best practices

Greater Denver Area

• Manage all client projects end-to-end from scoping, planning, budgeting, delivery, and support for all accounts resulting in continuous business with the client
• Proven success in driving on time and on budget project deliveries 99% of the time while maintaining quality standards
• On board new clients as needed by managing implementation of DataSource software and products
• Developed pricing structure for client to ensure at least a 30% margin on all products sold
• Grown gross profit margin by 3.4% for assigned 1.2 million dollar client account
• Single source of client contact, conducting meetings, maintaining all artifacts, and resolving all disputes

Englewood, CO

• Managed over $150,000 in client projects monthly
• Managed all aspects of a project including scoping, estimating, production, prepared distribution lists, invoiced clients, and project follow up
• Communicated and coordinated with clients, vendors, and internal team resulting in quality production, installation, and presentation within project scope, budget, and timeline
• Researched and develop solutions for challenging projects
• Built and established client relationships in a fast-paced, creative environment

Greater Denver Area

-Developed and maintained high level relationships with clients to serve as a trusted multicultural consultant and creative account lead for numerous projects-Managed social media pages (Facebook, LinkedIn, Twitter, Pintrest, Instagram)-Created, planned, and managed daily topics for Saluda La Vida website-Researched and discovered areas of opportunity for.

Greater Denver Area

• Used SCRUM techniques to manage all aspects of projects with Conexiant’s technical team based in Guatemala resulting in successful completion of internal projects
• Collected employee feedback and scoped/created projects for Conexiant’s technical resulting in improved internal and external processes
• Trained customers and new employees on how to use the Conexiant portal
• Managed, scheduled, tracked, routed, verified, and/or troubleshoot internal/external port orders for successful project completion
• Resolved client and internal issues via Zendesk

Greater Denver Area

-Cleaning services for both residential and commercial buildings-Marketed to prospective clients-Taught employees Dirty Work LLC standards of cleaning-Gave quotes to prospective customers-Managed contracts

-Recruited potential students, ask existing students for potential referrals-Scheduled and conducted admissions interviews to qualify prospective students-Advised on financial, career, and educational options; identifying and addressing concerns-Counseled students on the benefits of furthering their education and guiding students through the enrollment.

-Greet customers, file, prepare documents, data entry, and scheduling-Performed a variety of direct customer interactions and transactions-Promoted and sold bank services and products-Resolved account problems