Eboné R. Email & Phone Number

Greater Denver Area

• Managing the end-to-end implementation process of 10 accounts ranging from $25k to $850k in ARR• Gathering and documenting client requirements by utilizing product and industry knowledge to ensure final solution will save the client time and money• Translating user stories into technical specifications and working cross-functionally with product, development, and QA to ensure on-time delivery• Configuring and tailoring software to meet client requirements• Successfully lead product demos/trainings to ensure early adoption and widespread use; clients have specifically requested that I lead their training initiatives• Advising clients on industry best practices• Creating and managing project plans to ensure on time project delivery by using consistent communication and detailed projects plans signed-off by clients to ensure expectations are being met and scope changes are being handled• Managing issue tracking logs and issue resolution• Training new hires• Conducting interviews for potential new hires

Greater Denver Area

• Manage all client projects end-to-end from scoping, planning, budgeting, delivery, and support for all accounts resulting in continuous business with the client• Proven success in driving on time and on budget project deliveries 99% of the time while maintaining quality standards• On board new clients as needed by managing implementation of DataSource software and products• Developed pricing structure for client to ensure at least a 30% margin on all products sold• Grown gross profit margin by 3.4% for assigned 1.2 million dollar client account• Single source of client contact, conducting meetings, maintaining all artifacts, and resolving all disputes• Research and develop new products and strategies resulting in a 5% cost savings for the client• Develop and manage well-coordinated internal and external relationships with key decision makers to drive successful engagements resulting in new projects• Utilize Smartsheets as a project management tool to plan projects, track projects, and assign deliverables

Englewood, Co

• Managed over $150,000 in client projects monthly• Managed all aspects of a project including scoping, estimating, production, prepared distribution lists, invoiced clients, and project follow up• Communicated and coordinated with clients, vendors, and internal team resulting in quality production, installation, and presentation within project scope, budget, and timeline • Researched and develop solutions for challenging projects• Built and established client relationships in a fast-paced, creative environment

Greater Denver Area

-Developed and maintained high level relationships with clients to serve as a trusted multicultural consultant and creative account lead for numerous projects-Managed social media pages (Facebook, LinkedIn, Twitter, Pintrest, Instagram)-Created, planned, and managed daily topics for Saluda La Vida website-Researched and discovered areas of opportunity for new business initiatives and current clients-Created and recruited for XL Edge’s summer internship program-Community outreach (networking events, recruiting, community events, fundraisers)-Event Planning-High volume support to CEO’s and other account service team members in the development of power point presentations, research, copywriting, meeting arrangements, and conferences

Greater Denver Area

• Used SCRUM techniques to manage all aspects of projects with Conexiant’s technical team based in Guatemala resulting in successful completion of internal projects• Collected employee feedback and scoped/created projects for Conexiant’s technical resulting in improved internal and external processes• Trained customers and new employees on how to use the Conexiant portal • Managed, scheduled, tracked, routed, verified, and/or troubleshoot internal/external port orders for successful project completion • Resolved client and internal issues via Zendesk

Greater Denver Area

-Cleaning services for both residential and commercial buildings-Marketed to prospective clients-Taught employees Dirty Work LLC standards of cleaning-Gave quotes to prospective customers-Managed contracts

-Recruited potential students, ask existing students for potential referrals-Scheduled and conducted admissions interviews to qualify prospective students-Advised on financial, career, and educational options; identifying and addressing concerns-Counseled students on the benefits of furthering their education and guiding students through the enrollment process, introductory courses, and required documentation

-Greet customers, file, prepare documents, data entry, and scheduling-Performed a variety of direct customer interactions and transactions-Promoted and sold bank services and products-Resolved account problems