Eboni Fields Email & Phone Number

Washington, Dc, Us

Baltimore, Maryland, United States

Upper Marlboro, Maryland

- Provide continuous supervision to children during indoor and outdoor activities and create and maintain a safe learning and playing environments.- Organize and execute activities schedule, develop and reinforce daily routines, and teach good hygiene habits.- Observe and document children behavior and progress and provide written and verbal updates to parents.

Virginia, United States

Washington D.C. Metro Area

Washington, District Of Columbia, United States

-Produce Work Force Managment (WFM) reports according to deadlines – attendance, absence, adherence, intraday and ad hoc reports.-Ensure sufficient time is planned to support the business needs through training, individual representative development, team meetings.-Maintain the Workforce Management Systems (Calabrio) with daily exceptions.-Ensure the accuracy and timeliness of data by working time-off, schedule change and other requests types.-Develop strong working relationships with other groups within the organization to ensure efficient and effective problem solving and issue resolution.-Monitor call volume and staffing data.-Compile and report historical trends of contact distribution, Adverage Handle Time, contacts per hour, agent productivity.-Communicate with management to aid in resolutions to issues affecting Contact Center personnel relating to staffing or scheduling. -Compile and distribute Intra-day performance reports regularly -Change skills and track any changes made to skills.

Savannah, Georgia Area

- Deliver exceptional customer service by greeting and serving customers in a timely and friendly.- Take and fill guest food and beverage orders in a timely and courteous manner.- Operate cash register and credit card machine in order to process customer payment.- Maintain a clean and neat workspace at all times.