Eboni Hayes Email & Phone Number

United States

• Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
• Maintain a queue of inbound customer appeals with time management and prioritization skills
• Recognize and present opportunities to improve and drive tasks to full resolution
• Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements.

Dallas, Texas, United States

• Providing customers with financial services variety of transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to established operational policies and.
• Exceptional Customer Service with outstanding NPS Scores of 100% for the quarter in the Dallas, Texas Region from customer surveys.
• FLOW Pillar associate member Planning, overseeing, and controlling assigned projects to ensure they are carried out by operational standards and are finished as soon as possible to meet project deadlines.
• ATM Custodian and Vault Custodian responsible for over 100k+ replenishment and settlement.

Birmingham, Alabama, United States

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.Select Achievements
• Marketed products and services to existing and potential customers I achieved a sales quota goal of 5 new members per month serving the branch 85% goal meet.
• Marketed merchant service products (POS) to existing and potential business account customers I achieved a sales quota goal of 3 new members per month serving the branch 5% increase.
• Branch received 100% satisfaction in branch audit with expertise in properly storing and shredding confidential branch documents according to the retention schedule.

Birmingham, Alabama Area

• Women’s Department Leader trained new employees on Nordstrom guidelines and procedures.
• Assisted in set up of store displays, re-merchandising, visual merchandising and inspected merchandise for quality.
• Interacted with customers daily providing product guidance, resolving issues, and following up on purchases that fit their shopping needs.
• Achieved daily sales goal for Nordstrom Club members enrolled 70 per month.
• Acknowledge and received Employee of the Month at both locations.

Greater Nashville Area, TN

• Install and remove trim/window presentation for store promotional events.
• Knowledge of visual merchandising strategies and current trends.
• Work with departments mangers to uphold, teach, and maintain all visual standards.
• Assisted with planned floor layouts and styled mannequins in order to exceed department sales.

Brentwood, Tennessee

• ssisted in set up of store displays, re-merchandising, visual merchandising and inspected merchandise for quality.
• Interacted with customers daily providing product guidance, resolving issues, and following up on purchases that fit their shopping needs.
• Achieved daily sales goal for Nordstrom Club members enrolled 70 per month.
• Acknowledge and received Employee of the Month at both locations.

Greater Nashville Area, TN

• Photography, photo editing, and content development for social media and website postings.
• Leveraged platforms like Facebook, Instagram, Mobile Cause, EMMA, Craigslist, and other web applications to get products in front of customers.

Birmingham, Alabama Area

• Renewed church website campaign called Just Mission.
• Researched target market other than traditional Baptist church members that could benefit from the renewed website campaign.
• Developed Social Media Plan for the campaign Just Missions under advisement year 2016.

Birmingham, Alabama Area

• Interacted with customers daily providing product guidance, resolving issues, and following up on purchases that fit their shopping needs.
• Effectively marketed TJX Reward Credit Card membership accounts established $2,000 or more credit limit.
• Achieved daily sales goal for TJX Reward members enrolled 125 per month.