Eboni Hayes Email & Phone Number

United States

• Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities• Maintain a queue of inbound customer appeals with time management and prioritization skills• Recognize and present opportunities to improve and drive tasks to full resolution• Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements.

Dallas, Texas, United States

Providing customers with financial services variety of transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.Select Achievements• Exceptional Customer Service with outstanding NPS Scores of 100% for the quarter in the Dallas, Texas Region from customer surveys. • FLOW Pillar associate member Planning, overseeing, and controlling assigned projects to ensure they are carried out by operational standards and are finished as soon as possible to meet project deadlines.• ATM Custodian and Vault Custodian responsible for over 100k+ replenishment and settlement.

Birmingham, Alabama, United States

Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.Select Achievements• Marketed products and services to existing and potential customers I achieved a sales quota goal of 5 new members per month serving the branch 85% goal meet. • Marketed merchant service products (POS) to existing and potential business account customers I achieved a sales quota goal of 3 new members per month serving the branch 5% increase. • Branch received 100% satisfaction in branch audit with expertise in properly storing and shredding confidential branch documents according to the retention schedule.

Birmingham, Alabama Area

• Women’s Department Leader trained new employees on Nordstrom guidelines and procedures.• Assisted in set up of store displays, re-merchandising, visual merchandising and inspected merchandise for quality. • Interacted with customers daily providing product guidance, resolving issues, and following up on purchases that fit their shopping needs. • Achieved daily sales goal for Nordstrom Club members enrolled 70 per month. • Acknowledge and received Employee of the Month at both locations.

Greater Nashville Area, Tn

• Install and remove trim/window presentation for store promotional events.• Knowledge of visual merchandising strategies and current trends. • Work with departments mangers to uphold, teach, and maintain all visual standards.• Assisted with planned floor layouts and styled mannequins in order to exceed department sales.

Brentwood, Tennessee

ssisted in set up of store displays, re-merchandising, visual merchandising and inspected merchandise for quality. • Interacted with customers daily providing product guidance, resolving issues, and following up on purchases that fit their shopping needs. • Achieved daily sales goal for Nordstrom Club members enrolled 70 per month. • Acknowledge and received Employee of the Month at both locations.

Greater Nashville Area, Tn

• Photography, photo editing, and content development for social media and website postings. • Leveraged platforms like Facebook, Instagram, Mobile Cause, EMMA, Craigslist, and other web applications to get products in front of customers.

Birmingham, Alabama Area

• Renewed church website campaign called Just Mission. • Researched target market other than traditional Baptist church members that could benefit from the renewed website campaign.• Developed Social Media Plan for the campaign Just Missions under advisement year 2016.

Birmingham, Alabama Area

• Interacted with customers daily providing product guidance, resolving issues, and following up on purchases that fit their shopping needs. • Effectively marketed TJX Reward Credit Card membership accounts established $2,000 or more credit limit. • Achieved daily sales goal for TJX Reward members enrolled 125 per month.