While working for the SweatHouz Sauna, I have greeted and welcomed guests in a friendly and professional manner, managed and directed incoming calls to the appropriate departments or individuals, and scheduled appointments and maintained calendars for clients. I have also handled incoming and outgoing mail, packages, and deliveries and provided administrative support such as typing, filing, and photocopying documents as well as responded to inquiries from guests, clients, and staff in person, via phone, and email. Additionally, I have managed inventory and ordered office supplies as needed.

While working for Dunkin, I demonstrated leadership by optimizing operational procedures and executing effective employee training programs,conducted precise inventory assessments, ensuring accurate stock levels, and minimizing discrepancies. I also upheld a commitment to exceptional customer service by personally delivering high-quality experiences and successfully accomplished the opening of three new locations, demonstrating adept managerial skills and strategic planning abilities.

While working for Massage Envy as a front desk assistant manager, I efficiently scheduled appointments, demonstrated strong organizational skills, and accommodated client preferences. I also increased Revenue and Profitability while implementing targeted marketing strategies that boosted monthly revenue and leveraged product knowledge to actively engage with customers, successfully selling and recommending personalized products. I managed guest check-ins and maintained front lobby, ensuring a welcoming experience from arrival to departure as well.