• Serve as on-site Interim HCV Director handling staff training and management, interviewing, recruiting and termination, policy review, and reconstruction; exercise expertise across all aspects of affordable housing accounting, such as payroll, data analysis, and reporting. • Complete remote and on-site program evaluations and compliance review, with quantitative and qualitative data analysis and collection; analyze client policies, business processes, organizational structure, and procedures; record current condition and create recommendations.• Aid clients in executing innovative policies and operational methods by composing written materials, mentoring staff, technology solutions, and fulfilling work duties on client’s behalf.• Orchestrate team member activities, guide project tasks, train junior staff, monitor project deliverables, deadlines, and budgets, alongside tracking risk, and supervising vendors, consultants, subcontractors, and other service providers.• Respond to high volume of telephone calls, representing the organization in a professional and businesslike manner at all times.• Handle all resident concerns and problems in timely manner; enter data for reports, maintaining computerized inventory of all assets.• Conduct all business activities in compliance with local, state, and federal laws, ensuring compliance with community policies and agreements.• Offer ideas or suggestions to improve processes and procedures; communicate effectively with program managers.

• Contributed directly to the enhancement and expansion of the company’s programs by leveraging controls and reporting; compiled, evaluated, and conveyed statistical and accounting data to management via Excel and PowerPoint. • Administered payroll for 150+ employees across 5 organizations, integrating processed work by certifying entries and measuring system reports to balances.• Appointed and assembled checks, approving federal ID numbers, and reconciliated discrepancies for purchase orders, contracts, billings, invoices, and documentation; secured credit for outstanding memos, administering purchase order adjustments and stop-payments.• Supported continuous improvements and process changes towards efficient and effective processes; corresponded to internal and external inquiries, managing day-to-day accounting activities.• Performed monthly reconciliation of bank accounts; consolidated several entities and uploaded financial information; reconciled significant accounts in the general ledger with the accounting system.• Prepared and assisted in the compilation of consolidated financial statements for clients; provided external auditors requested information on a quarterly and annual basis, as well as responded to inquiries.

• Addressed customer concerns regarding account creations and cancellations, account credits and refunds, and contract upgrades; certified in registration of Private Security Services. • Supervised a professional team of 10 associates with prioritizing customer issues and answering advanced accounting inquiries; mentored and guided 7 recruits in Billing and Retention Departments.• Composed and enforced the New-Hire Training Book with supplementary training materials, to guarantee a knowledgeable, skilled, and professional staff that complies with company protocol and exceeds customer expectations in performance.• Provided backup support for account clerks during leaves of absence, vacation, and illness; compared the similarities and differences of accounting systems in categorizing and reporting particular types of transactions.• Verified reports against source accounts and records to determine the reliability of data and accuracy of computations, reconciling accounts and verifying the detail of recorded transactions.• Worked as auditor on specified audit assignments, facilitating the efforts of the team; proofread reports for accuracy, updating and maintaining financial records concerning all expenditures.