Eboni Mull Email & Phone Number

Riverview, Fl, Us

Tampa, Fl

As an Instructor on the Education Team, I deliver engaging, impactful Medallia product-feature training for customers, partners and Medallia employees. Supporting global learners is a joy as I have the pleasure of engaging with diverse groups daily. Gamification and simplifying complex subjects are my strong suites.

Tampa, Fl

I bring effective, engaging and insightful training sessions and courses to life with the help of my operations team! Being a Corporate Trainer is not a solo feat, but a collaborative journey chartered by multiple positions gunning for the same goals. We want our SDRs to be the best and elevate to other roles in sales such as Account Executives, Account Managers and even sales leadership. So you may be asking yourself what areas of sales do I train reps in? Let me highlight those for you:🔹️B2B vs. B2C engagement🔹️Client Enablement via go to market and playbook formation🔹️DISC profiles and how understanding them develops effective communication🔹️Objection Handling (games, roleplay and teach back sessions)🔹️Personas (C-Level vs. Influencers/Champions)🔹️Professionalism🔹️Sales Tools🔹️Social Selling🔹️Soft Skills🔹️Time Management (time blocking and prioritization)How do I train our reps?🔸️1x1 sessions🔸️Group sessions🔸️Videos/Audio🔸️Walkthroughs🔸️Teach backs🔸️Assignments🔸️WebinarsStats✅1 to 50 sales reps in training in varying sessions✅75% PIP recovery success rate✅12 = average weekly 1x1 training sessions✅17 = average weekly dedicated hours to content creation and LMS maintenanceIn all mediums of training, I do take into account DISC personalities, audio, visual and kinesthetic learners as well as ways to retain what was taught. I incorporate simplified, personalized training as much as possible because I understand everyone learns differently.I love training reps and believe I have a special connection since I used to be on the sales floor myself. My foundation of all training is respect. From there the focus is simplistic information, engaging delivery, and fun.

Tampa, Florida, United States

Enterprising professional with experience in formulating training programs, creating innovative training materials, and performance evaluations to promote employee competency. Skilled in creating systems that enhance member engagement and delivery of measurable solutions. Recognized for offering customer-centric process improvement techniques and recommendations to management. Possess an aptitude for promoting teamwork culture and guiding cross-functional collaborations to achieve organizational goals. Showcase skills in training and motivating high-performance teams and align them to excel in their capabilities. Adherence to QA guidelines.Conduct new hire training of new BDR (Business Development Reps) and Acquisition teams; coach and manage training materials for existing sales pillars; collaboration with Marketing on new initiatives, branding and consumer awareness; advisor to carrier channel on retention efforts and carrier rep engagement. 🔹Revamped outdated training guide and sales pillar playbooks to fit current selling model and credo; upkeep of training materials in LMS and repository via MS Teams; development, production and maintenance of webinars. 🔹Orchestrated baseline requirements for WDP (work-day profiles) and created content based on achievement of daily tasks via .ppt, LMS, Camtasia and other learning mediums.🔹Continuous support and MCI (measure-correct-improve) of customer engagement practices.Areas of Expertise:♦ Performance Evaluation ♦ Quality Assurance Initiatives ♦ New Training Techniques ♦ Program/Project Management ♦ Content Creation & Management♦ Strategic Planning & Implementation ♦ Team Leadership & Development ♦ Customer Service Excellence ♦ Change Management ♦ Communication & Negotiations

Tampa/St. Petersburg, Florida Area

Training allows me to use creative methods to motivate and grow our sales professional's skills! Through collaboration with training and interdepartmental engagement, I ensure our team is showcasing how our products help businesses save money while becoming more efficient. 🔹Project Management with emphasis in Agile🔹New hire sales training (instructor led; e-learning courses; webinars)🔹Continued sales team training (instructor led; e-learning courses; webinars)🔹QC and coaching (DISC Certified & Ken Blanchard Situational Leadership Certified)🔹Content writer & producer🔹C-Level support and collaboration🔹CRM management🔹Sales team and back office support such as billing discrepancies, order processing and internal processes🔹SOP creation and management🔹Interdepartmental moderator to improve internal processes🔹RFI, RFP and RFQ correspondence🔹Re-seller committee member & trainer

Tampa/St. Petersburg, Florida Area

• Consistent quota attainment reached through product presentations• Application of AT&T initiatives while following guidelines of internal processes• Creation and maintenance of vendor relationships• Maintenance of multiple CRM systems while balancing sales funnel and ever changing contact directory• Market travel, webinar execution, project management and RFP/RFI preparation• Price, contract and feature negotiation; proposal submissions• Internal support of four external Territory Managers Consistent development and future release submissions for product improvements

Tampa/St. Petersburg, Florida Area

• Engagement of wireless carrier reps and sales managers to catapult Actsoft solutions to the top of open business opportunities• Application of multiple carrier initiatives while following guidelines of internal processes• Creation and maintenance of vendor relationships• Maintenance of multiple CRM systems while balancing sales funnel and ever changing contact directory• Market travel, webinar execution, project management and RFP and RFI preparation• Price negotiation and proposal submissions• Internal support of five external Territory Managers

Tampa, Fl

• Trained new hires and existing staff on Actsoft solutions• Implemented new Actsoft customers via installs and training appointments• Provided on-site support for trainings and installs to local customers • Collaborated with training department to implement and execute mass webinar trainings via Go 2 Meeting application• Diffused difficult customer situations• Accomplishments: Successfully created and implemented pre-planning modules, mock call scenarios, carrier boot-camp modules, and personal improvement plans for both of my teams.

Tampa, Fl

• Trained new hires and existing staff on Actsoft solutions• Implemented new Actsoft customers via installs and training appointments• Provided on-site support for trainings and installs to local customers • Collaborated with training department to implement and execute mass webinar trainings via Go 2 Meeting application• Diffused difficult customer situations• Accomplishments: Successfully created and implemented pre-planning modules, mock call scenarios, carrier boot-camp modules, and personal improvement plans for both of my teams.

Tampa, Fl

This ministry serves single mothers and their children, providing them with resources, support and hope. Although the ministry is in its infancy, the ultimate goal is to reach numerous churches, to form a network of safe havens for these women and their children. I am currently seeking any organizations or leaders that can offer advice, network connections or materials for single mothers and children, in need. Inbox me or email me at hopsinglemomsministry@yahoo.com.

Tampa, Fl

• Installed Actsoft solutions for new and existing customers• Trained new and existing customers on Actsoft solutions• Provided on-site support for trainings and installs to local customers • Installed and trained internal and external Actsoft sales reps in addition to wireless carrier reps• Installed and trained Strategic Account clients• Accomplishments: Numerous customer compliments and teamwork awards

B.S., Criminal Justice

Activities and Societies: Black Student Union, Big Sister Mentoring Program, Various Volunteer Projects, Disabled Services

Communication And Media Studies