Eboni Sharp Email & Phone Number

Cleveland, Ohio, United States

As an Accounts Receivable Specialist II, I'm responsible for analyzing policy detail, report data, and company policy to determine the best course of action for aged receivable balances. Timely resolution of the aged balances is accomplished through obtainment of payment, revision, write off, or referral to third party collection vendors.Research, review, and assignment/reassignment of unresolved debts to third party collection companiesCollaborate with internal business partners such as the premium audit department, underwriting, and others to resolve disputed balances.Preparation, submission, and execution of write off related to uncollectible debtsAnalyze and respond to inquiries from internal and external parties via Collections Team phone line and email inboxData entry into AmTrust proprietary system databasesGenerate, review, and update daily, weekly and monthly reportsSpecial projects as assigned

United States

My job is to act as primary liaison with callers. I provide excellent customer service to customers regarding claims for multiple lines of business including but not limited to FMLA & short term disability; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.

United States

As a Accounting Assistant/Customer service representative, my job is to provide extraordinary personal service to customers by quickly resolving customer concerns, bringing customer accounts up to date, answering screening questions, and educating customers on the way to live healthier lives.

United States

As a service representative for Marriott, my job included making/canceling/modifying reservations for customers and companies, account management for our Marriott Bonvoy members, and providing assistance with special booking accommodations.

Master Of Science - Ms, Entertainment Business, 4.00 Gpa

The Entertainment Business Master of Science degree at Full Sail University has provided me with a comprehensive understanding.

Bachelor Of Science - Bs, Audio Proudution, 3.89 Gpa

The Audio Arts Bachelor of Science Completion Degree with a concentration in Audio Production at Full Sail University provided me.

Journalism And Mass Communications, Journalism

With my Associate's Degree in Journalism and Mass Communications, I’ve developed a strong foundation in media writing, reporting.