Developed over 30 creative designs for print materials, brochures, banners and signs monthly.Met with customers to present mockups and collect information for adjustments.Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.Prioritized workload according to schedule to complete orders by delivery time.Created customized marketing materials to increase product awareness.

Worked in call center environment handling over 50 manual and automatically dialed outbound calls per day.Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications. Set up drafts and processed immediate payments after conducting thorough research and analysis of account.Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services. Trained in business banking risk management to include Fair and Responsible Banking, BSA/AML & OFAC etc.

Cultivated lasting relationships with customers through one-on-one interactions in store environment.Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.Helped customers locate products and checked store system for merchandise at other sites.Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Provided positive first impressions to welcome existing, new and potential customers.Answered customer questions regarding sizing, accessories and proper care for merchandise.Operated cash register for cash, check and credit card transactions with excellent accuracy levels.Maintained current knowledge of store promotions and highlighted sales to customers.

Completed store opening and closing procedures by counting drawers and managing security.Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.Developed monthly team action plans and monitored progress. Reviewed and analyzed operational records and reports to project sales and determine profitability.Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.Managed and motivated sales team to increase revenue 100%.