Ebonie Bolden, Calp, Cam Email & Phone Number

Honolulu, HI, US

Honolulu, Hawaii, United States

Air Force Academy, CO

• Direct supervisor of Leasing Agents and Resident Service Specialists. Participate in the hiring, training, performance management and termination of Leasing Agents and Resident Service Specialists.
• Monitor all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll.
• Collect delinquent account balances from previous residents. Calculate and Process tenant refunds.
• Accurately complete daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix.
• Audit records and files to identify dates requiring administrative action.
• Process evictions.

Colorado Springs, Colorado Area

• Manage a high performing team of Service Center Coordinators through proactive training and development on best practices and regulatory protocols to drive increases in performance.
• Handle all employee-related issues, including scheduling, payroll approval, daily workload, and performance management.
• Maintain open lines of communication with the Director of Facility Operations and the Facilities Director regarding work order status, turnover home status, and the achievement of required performance metrics.
• Communicate with potential hires to provide clarity on expected tasks, compensation, and policies.
• Work in collaboration with management to build and implement effective employment policies to minimize human resources-related risk to the organization.
• Oversee the scheduling of service and turnover work with vendors and manage an effective system of communication to keep all parties informed of vendor-related work.

Fort Bragg, North Carolina, United States

• Maintained accurate, current, and compliant financial records by continually monitoring records and addressing variances.
• Managed open Purchase Order reports on a weekly basis to review open purchase orders.
• Oversaw all inventory activities, including ordering and requisitions, stocking, and shipment receiving.
• Assisted the manager with initiating work orders and tracking the Preventative Maintenance program
• Spearheaded open lines of communication on corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Utilized property management software to verify home activity, assignments, and changes in move-in dates and vacancies.

Fort Polk, Louisiana, United States

• Delivered exceptional levels of service while working with both residents and future residents to ensure a positive experience at all times.
• Provided high-quality direct care for all residents, including handling tenant complaints in a timely professional manner, calling in repairmen, and delivering other services as needed.
• Completed inspections of property grounds, buildings, and equipment to proactively identify maintenance concerns and direct the timely completion of repairs.
• Managed a sufficient number of units’ market ready to maximize availability at all times.
• Maintained open lines of communication with key on- and off-site tenant contacts to ensure satisfaction with facilities and services.
• Scheduled vendors as directed, ensuring all work orders and purchase orders were accurate.

Fort Bragg, NC

• Worked to identify sales opportunities and to refer customers to branch partners for financial services.
• Assisted customers in setting up accounts or closing accounts, completing loan applications, and signing up for new services when appropriate.
• Prepared customer and ATM cash and change orders in a timely, accurate manner in addition to continually monitoring customer behaviors and working to uphold strict protocols to prevent the theft of assets.
• Created member account profiles on the organization’s online banking program.
• Executed a variety of customer transactions, including making deposits, withdrawals, creating money orders, or cashing checks in addition to processing loan applications.
• Answered a wide-range of telephone inquiries regarding banking products, including checking and savings accounts, loans, and lines of credit.

El Paso, Texas Area

• Delivered exceptional levels of service designed to create a positive member experience while driving increases in satisfaction and loyalty.
• Compiled customer feedback, recommending service delivery improvements to management when applicable.
• Recommended the appropriate products and services after working to members to identify their individual needs, requirements, and specifications.
• Learned all internal systems and related service role duties to provide a skilled team backup to handle customer demands.
• Provided wide-ranging member support in correcting account, service, and system issues by providing education on required forms and technical processes.
• Maintained accurate, current administrative records to promote efficiency and team effectiveness in all interactions.

Austin, Texas Area

• Delivered exceptional levels of service while engaging customers, completing highly accurate, high-volume money counts via both manual and machine drive approaches.
• Proactively monitored customer behaviors while upholding strict protocols to prevent the theft of assets.
• Promoted both products and services to each customer to consistently achieve defined sales targets.
• Assisted customers in setting up or closing accounts, completing loan applications and signing up for new services.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies as needed.
• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current, and compliant financial records.

El Paso, Texas Area

• Continually assessed budget plans to present costs to forecast trends and recommend changes as needed.
• Enhanced the branch’s production rates by correctly handling staff conflicts, performance evaluations, managing hiring/termination processes, employee coaching on company policy and procedures, and payroll operations.
• Provided the leadership needed to maintain the confidentiality of bank records and client information by preventing the mishandling of data and potential breaches.
• Identified and capitalized on community business opportunities within effective networking efforts.
• Prepared, updated, and coordinated requests for evaluations, including responding to evaluation inquiries in a timely, professional manner.
• Established procedures for both custody and control of assets, records, loan collateral, and securities to ensure safekeeping.

Bachelor Of Applied Science - Basc, Business Administration, Management And Operations

Associate Of Science - As, Human Resources Management/Personnel Administration, General