- Created and maintained new client profiles in Echidna, a CRM system that was used for NDIS support coordination.- Established a new filing system on Google Drive to streamline document management and accessibility for team members.- Compiled comprehensive information on all available support services within the local area to facilitate efficient client referrals.- Developed intake documents and templates for the seamless onboarding of new clients, ensuring compliance with NDIS guidelines and protocols.- Demonstrated patience, empathy, and sensitivity in interacting with clients and their families, fostering trust and rapport in difficult or sensitive situations.

- Provided exceptional customer service with memorable interactions.- Replenished stock efficiently with an eye for detail and cleanliness.- Utilised strong merchandising skills when creating stock displays.- Successfully upsell to customers based on their needs, when necessary.- Find the specific item or product the customer requires for their pet/s and provide advice and knowledge where possible.

- Answer and complete 20-30 inbound phone calls every day whilst navigating 8+ banking systems. - Demonstrated empathy in sensitive times whilst providing a tailor fit solution for the customers situation.- Protected financial information of customers whilst accessing financial records using a secure, encrypted platform/s.- Used my communication skills to support the customer in their time of need, take sensitive notes related to the situation and completed all tasks whilst customer is on the phone call.

- Be first of contact for multiple different roles such as, scheduling, billing, technical assistance, complaints etc.- Exceed daily case close KPIs whilst answering inbound phone calls and resolving customer enquires in real time.- Send hundreds of emails to customers and tutors per day communicating changes or assisting them with an enquiry.- Connected with the customer-base and created long-lasting relationships.- De-escalate delicate customer situations

- Answer 30-50 inbound phone calls every day whilst assisting customers via sms and email.- Use the Salesforce platform to perform varied tasks which were often simultaneous to assisting customers and tutors via phone, sms and email.- Resolve queries independently, these ranged from scheduling changes, tutoring content changes to customer complaints.- Utilised Microsoft teams to communicate with co-workers, supervisors and team leaders.- Continued to stay motivated and worked at a fast pace whilst working remotely.

- Greeted all customers entering the store with a bright smile and fun energy.- Assisted and attended self-service registers as well as often catching theft.- Swiftly completed hundreds of sales as a register operator.- Gained exceptional customer service skills from my mentors and co-workers.Team Leader of the Builder’s Department (2019)- Supervised “Builder’s” team members and provided them with an organised schedule for replenishing the stock for the night. Service Desk Operator (2021)- Multitasked doing several jobs including cutting keys, returns, click and collect, hire shop, provided customer service for customers in-person & phone enquiries whilst supervising team members operating registers/other roles on the “front end” (registers/service desk area at the front of the store).- I gained great skills in creating schedules in this role for the “front-end” team’s breaks as they needed to be timed perfectly.