Ebonie S. Williams, Mpm Email & Phone Number

United States

Rolling Meadows, Il, Us

Orland Park, Il, Us

Created and monitored team reporting related to, but not limited to, renewals and closeouts, service plans, timely completion of activities, to hold team accountable for performance.Oversaw carrier relationships.Participated in ongoing projects and committees related to improving service model to assist with development and facilitation of documentation, presentations, roll-out communication, and post roll-out management.Facilitated ongoing one-on-one discussions and performance conversations and administered mid-year reviews and annual performance reviews, to focus on staff development, coaching, and conflict resolution. Engaged with multiple teams and disciplines across agency to ensure consistent communication in all areas and to assist with development of relationships.

Orland Park, Il, Us

Worked with producer and client executive to design and execute customized service strategy for clients, on book of business approximating $1.5M in revenue.Served as main point of contact for clients, while addressing and resolving client questions related to, but not limited to, benefits, compliance, and human resources.Managed open enrollment process for clients, including, but not limited to, creating benefit guides and presentations, scheduling and presenting client meetings and webinars, and coordinating submission of employee elections.Coordinated with carriers to communicate necessary updates to clients, complete and submit required paperwork, and assist with client benefit-related questions.Built and maintained personal relationships with team, clients, and carriers through modeling the agency’s values, ownership of service model and multiple channels of communication.

Chicago, Il, Us

Led strategic, cross-enterprise implementations of new products and product enhancements.Served as business lead for project implementations.Collaborated broadly with business and technology partners to take project from business case analysis through implementation following system delivery lifecycle (SDLC).Built deep understanding of scope, leading decomposition, and drove and provided oversight to planning, requirements gathering, and cost and resource estimate breakdowns for business cases.Created deliverables and presentations that further team understanding and implementation efforts.Raised and mitigated risks and issues.Monitored compliance and conformity to industry and corporate standards and processes, with continual focus on improving efficiencies, processes, and documentation.

Chicago, Il, Us

Maintained inquiries for complex brokerage and hospital clients.Analyzed reporting, contracts, and other sensitive information per client requests.Implemented new and renewing accounts, creating and processing paperwork for internal coding.Assisted with resolution of escalated membership and claims issues. Organized presentations for client meetings, trainings, and open enrollment sessions.Collaborated with account executives to respond to all client requests in timely manner.Recognized by supervisors, account executives, and clients for outstanding performance.

Masters, Project Management

Bachelor Of Science In Business Administration, Business Administration, Marketing