Ebony B. Email & Phone Number

Richmond, Va, Us

Florham Park, New Jersey, Us

• Provided comprehensive technical support for a wide range of consumer electronics, including smartphones, tablets, and computers.• Diagnosed and resolved hardware, software, and connectivity issues, ensuring optimal device functionality.• Delivered exceptional customer service by guiding users through troubleshooting steps in a clear, empathetic, and professional manner.• Collaborated with internal teams to escalate and resolve complex technical cases efficiently.• Maintained high customer satisfaction by resolving inquiries on the first contact and ensuring a seamless support experience.• Adapted to new product updates and technologies through continuous learning and training.

Irvine, Ca, Us

• Provided comprehensive technical support for QuickBooks Payroll and TurboTax products, offering assistance through phone, chat, email, and remote support.• Diagnosed and resolved complex software-related issues, including payroll tax management, tax calculations, and compliance concerns, resulting in efficient issue resolution.• Offered expert guidance to customers, ensuring successful software setup, configuration, and usage, including personalized tax planning and optimization.• Meticulously documented customer interactions, technical problems, and resolutions in a CRM system (i.e. Salesforce), maintaining accurate records.• Stayed current with the latest updates, features, and tax law changes in both QuickBooks Payroll and TurboTax software, enhancing the quality of support.• Upheld high levels of customer satisfaction by consistently delivering exceptional service and promptly addressing software-related issues and tax inquiries.• Actively collaborated with cross-functional teams to improve product functionality and enhance the overall customer experience.• Maintain a high level of customer satisfaction by providing exceptional service, resolving software-related issues, and addressing tax questions with professionalism.• Provided valuable feedback to support software enhancements and usability improvements.• Maintained an in-depth knowledge of tax laws, payroll compliance, and industry trends, ensuring accurate and up-to-date customer support.• Demonstrated the ability to offer remote desktop assistance, screen-sharing support, and step-by-step guidance for seamless issue resolution.• Displayed flexibility in working hours, including evenings and weekends, to meet customer support needs and accommodate high-demand tax seasons.

Bentonville, Arkansas, Us

• Provided exceptional customer service by addressing inquiries and assisting with product selection.• Maintained organized shelves and assisted with stock replenishment, ensuring an attractive shopping environment.• Operated cash registers, processed sales transactions, and handled various payment methods.• Contributed to loss prevention efforts by observing customer behavior and reporting any suspicious activity.• Collaborated with team members to achieve store goals and adhere to company policies.• Adhered to company policies and safety guidelines, ensuring a safe and compliant work environment.• Acted on customer feedback and contributed to special projects and events as assigned.• Demonstrated flexibility in scheduling to accommodate store operational needs.

Bachelor Of Science - Bs, Information Technology

Education record