Ebony Bush Email & Phone Number

• Coach, train and mentor the daily activities of the Underwriting team that is responsible for reviewing incoming applications for risk acceptability and profitability according to company guidelines and state regulations. • Assist with management responsibilities as assigned in manager/supervisor’s absence.• Log and prepare responses to Department of Insurance complaints within specific time frame for review from legal team. • Lead, prepare and orchestrate training in weekly… Show more • Coach, train and mentor the daily activities of the Underwriting team that is responsible for reviewing incoming applications for risk acceptability and profitability according to company guidelines and state regulations. • Assist with management responsibilities as assigned in manager/supervisor’s absence.• Log and prepare responses to Department of Insurance complaints within specific time frame for review from legal team. • Lead, prepare and orchestrate training in weekly department meetings.• Ensure quality by monthly auditing of associates phone calls and processed items.• Developed agency audit procedures; audit between 5 and 10 agency partners on a monthly basis.• Provides prompt and accurate information to caller’s inquiries in escalated situations.• Document underwriting inventory processes and procedural guidelines. • Ensure compliance with regulatory/statutory requirements in relation to underwriting guidelines. Show less

Greater Atlanta Area

• Oversees call center functions for the department• Monitor and maintain daily telephone service levels• Forecast scheduling needs to meet daily service levels• Prepare, disseminate and analyze daily attendance reports• Daily allocation of inbound traffic across multiple associates and queues• Assist in the development of operating policies and procedures for the call center• Run daily operations reports• Assist with Customer Service calls as needed• Interprets… Show more • Oversees call center functions for the department• Monitor and maintain daily telephone service levels• Forecast scheduling needs to meet daily service levels• Prepare, disseminate and analyze daily attendance reports• Daily allocation of inbound traffic across multiple associates and queues• Assist in the development of operating policies and procedures for the call center• Run daily operations reports• Assist with Customer Service calls as needed• Interprets and enforces all company or department policies• Participate in the new hire selection process• Identifies and capitalizes on expense reduction opportunities and technology solutions• Assist in the development, implementation and monitoring of long term goals• Ensure compliance with industry and company policies• Participate with special projects and additional assignments; serve as project manager when needed• Provide development, training, encouragement and leadership to all associates• Performs other duties as assigned by the Customer Service Management Staff Show less

Greater Atlanta Area

• Take over the phone payments from customers.• Servicing our customer’s policies.• Assist customers with billing inquires.• Aggregate the company’s monthly newsletter.• Assist in training new hires by allowing them to shadow my phone calls and provide useful tools for improvement.• Assist in implementing Workforce Scheduling as a tool the company will use to ensure all associates are scheduled properly.• Generate useful tools to assist associates in retaining… Show more • Take over the phone payments from customers.• Servicing our customer’s policies.• Assist customers with billing inquires.• Aggregate the company’s monthly newsletter.• Assist in training new hires by allowing them to shadow my phone calls and provide useful tools for improvement.• Assist in implementing Workforce Scheduling as a tool the company will use to ensure all associates are scheduled properly.• Generate useful tools to assist associates in retaining policies.• Assist in piloting and implementing the company’s live chat program.• Generate helpful training documentation for newer associates.• Take supervisor calls for newer associates.• Type and submit SR-22s and FR-44s to the state.• Record phone greetings. Show less

Greater Atlanta Area

• Scanning and indexing files to the computer.• Filing important documents.• Answering the phones.• Ensuring that all mail is delivered to the correct individual.

Kennesaw, Ga

• Handling customer inquiries on accounts.• Taking phone payments for customers.• Updating promotions on credit card accounts.• Transferring balances from other creditors for customers.• Selling other beneficial products to our customers.

Business Administration And Management, General

Business Administration And Management, General

Activities and Societies: Emerging Leaders Program