Ebony Clark Email & Phone Number

Bourbonnais, Il, Us

Responsible for creating and maintaining relationships with clients to ensure open positions for job seekers. Professional goal for 2024: Create relationships with companies in different industries to provide diverse and quality opportunities for job seekers in my local and neighboring communities.• Use various avenues to market agency to job seekers and potential clients to build pipeline o Social Media marketing and management: Facebook - Instagram - LinkedIn o Community engagement: Attend job fairs and various networking events - Member of Kankakee County Chamber of Commerce - WIN: Women In Networking - Manteno Chamber of Commerce • Monitor marketing and hiring trends to stay informed with changes in how job seekers find work and how companies seek employees.• Seek open positions to fill for various contingent employment types including; temporary employment, temp-to-hire, direct hire, contractors, short term projects, long term projects and more• Field sales: appointment setting and presentations

• Oversee operations and lead customer service department for rapidly growing agent office. • Implemented efficient workflows to maximize productivity and performance. Improved workflows over time based on feedback and agency needs.• Respond to and manage escalated customer situations resulting in increased customer retention and contributed to overall growth of agent's book of business.OTHER PROJECTSMarketing:Wine and Wisdom Wednesdays - Event open to the community focused on presentations and discussions about financial planning and the importance of life insuranceSocial Media Engagement - Created themed office backdrop for customer photos with cardboard Jake to increase agency online presence and brandingCommunity Engagement - Built community relationships through networking at several community events and outings sponsored by agency.

Chicago, Illinois, Us

• Marketed SaaS marketing solution to new and existing restaurant sales territories throughout the US. Responsible for entire sales cycle; prospect, discovery, present, and close.• Utilized consultative sales approach with strategic relationship building for given sales territory. Exceeded sales quota month over month with a rolling 6 month average attainment of 215% to quota.• Set appointments and traveled across the US for sales presentations to restaurant owners and decision makers in a given sales territory. Some walk-in presentations as needed.• Self-motivated prospector and KPI dominator in independent remote work environment• CRM (salesforce.com) for task management, prospect reporting, and analytics.• G-Suite for communication, collaboration, and heat map building

Toronto, Ontario, Ca

• Establish a trusting advisor relationship with clients and grow book of business by managing and diversifying 20-30 commercial accounts while strategizing with 2-3 Account Executives in a fast-paced remote environment.• Attend ongoing trainings and webinars held by vendors and internal stakeholders to strengthen industry knowledge and maintain a consultative approach with clients.• Responsible for: o Managing renewals o Proactively build opportunity pipeline for all accounts o Providing and consulting on technology quotes upon request o Web demonstrations and onboarding new users

Toronto, Ontario, Ca

• Researched and prospected potential SMB accounts for a defined territory by cold calling and email communications to decision makers.• Conducted online presentations to stakeholders while collaborating with internal SMEs on more complex technology needs.• Supported client’s technology goals through planning, research, and strategic relationship management.• MS Office products for collaboration and communication• CRM: Salesforce.com

Philadelphia, Pa, Us

Basking Ridge, Nj, Us

• Demonstrate ability to sell in a commission-based sales environment• Improved 2 locations by driving a team of 5 individuals to top 15 rankings within company, and stores to top 5 rankings within 3 months of managing locations• Trained 3 successful Retail Store Managers, 2 Assistant Managers and numerous Sales Associates during company expansion• Implement new operational methods to achieve daily, weekly, and monthly sales and activity targets• Participate in weekly conference calls with senior managers to drive sales. Input included marketing ideas, daily operations, and best practices.• Oversee daily and monthly inventory for 2 store locations• Reach out to customers through multiple volumes of social media such as Facebook, Twitter, and Instagram• Enhanced communication skills with weekly written reports and 1:1 meetings outlining employees progress to success • Increase store NPS month over month by providing customer feedback follow-up and equipping employees with customer service best practices

Operations Management And Information Systems

High School Diploma, General Studies