Reporting to the CEO, the director of employee engagement serves as the expert in all areas of human resources including but not limited to benefits, employee engagement, employee relations, performance management, staffing, workforce development. In addition, manages office administrative functions, including supervision of office support staff.Key Accomplishments• Designed employee recognition and new hire orientation programs; Implemented a recruitment strategy and process.• Created a strategy to evolve the company culture through various processes, including an employee recognition program, core competencies, and performance appraisal process.• Designed a new employee handbook, performed an organizational assessment, and redesigned compensation structure and philosophy.• Enhanced the company benefit offerings with universal life and long-term care insurance.

As a member of the senior leadership team, the senior director of human resources provided strategic leadership in the human capital area. Reporting to the CEO and COO, the senior director of human resources supervised the human resources and office services departments. Managed all human resources functions including benefits administration, compensation, compliance, employee engagement, employee relations, performance management, retention, talent management, training, and workforce planning. Worked closely with General Counsel on employee relations issues. Successfully managed a yearly human resources budget of$3M.Key Accomplishments• Fostered a culture that inspired engagement, teamwork and respect through a talent management strategy that increased retention and morale.• Created NQF’s first human resources department.• Quadrupled the number of staff from 30 to 115 in 3 years per the company’s goals.• Designed and implemented a comprehensive new hire orientation program and onboarding experience.• Developed core competencies to accompany a performance appraisal system that included an online performance management tool.Established a compensation structure comprised of base pay, incentive pay and award programs. Successfully launched a web-based employee recognition program.• Successfully implemented compliance programs such an Affirmative Action Plan, EEO-1, and Vets-100reports. Ensure organization was timely in providing trainings required for compliance with government contractors.• Researched and implemented applicant tracking system and HRIS.Enhanced NQF’s benefits platform by adding disability, voluntary life, long-term care, dental, vision, flexible spending, employee assistance program and professional development programs. Changed 401k carrier to provide competitive offerings.• Established a uniformed training program that included standardized trainings in soware applications, skills assessment and career development.

Served as a change agent for the 200-person organization by creating structure and programs to increase morale and attract new staff. Created a human resources department of 3 and worked to ensure that this organization was compliant in all areas of human resources that included benefits administration, employee relations, recruitment and training.Key Accomplishments• Designed and implemented an HR structure that enabled the company to be released from receivership imposed by the State of Maryland due to previous violations.• Researched and implemented an HRIS.• Created a recruitment process that doubled the amount of staff in less than 9 months.• Conducted I-9 audit and trained staff on I-9 compliance.• Implemented new training programs for the company and created an onboarding program for new staff.• Implemented new benefit programs to include offering STD & life insurance.• Created and implemented performance management system for staff.• Maintained current knowledge and understanding of DDA & COMAR regulations, industry trends, and applicable laws regarding state-regulated requirements. Ensured that all employees were trained according to State of Maryland requirements.

Managed the 401(k), benefits oversight of COBRA, STD, LTD, Workers’ Compensation, and FMLA. Managed the recruitment process for our various locations in the United States; Performed exit interviews, managed monthly newsletter, and summer and holiday events.Key Accomplishments• Hired 30 employees in 6 months and received numerous recognition awards

Sourced and interviewed candidates for all support staff open positions, conducted applicant reference checks and educational verifications, prepared offer letters, and orientation packets supervised and administered new hire orientation. Hired 33 employees in 6 months.