• Overall accountability for driving sales, service and profit within a Top 50 store • Responsible for the delivery of exceptional customer service, brand management, stock management, people management and development• Ensure store and personnel adhere to company procedures and policies relating to the protection of company assets and brand image• Regularly review team performance and ensure a clear action plan is in place for improvement • Responsible for driving all in store KPI’s, targets and business objectives • Responsible for the day to day supervision and management of all store colleagues, leading by example and acting as a role model, displaying exemplary leadership behaviours at all times• Ensure up to date knowledge of all emergency procedures ensuring the store environment is safe and compliant at all times, reporting any compliance issues to the Regional Manager• Taking the lead on maintaining consistent and uncompromising standards through the execution of operation excellence on all front and back of house activity• Lead in the appraisal process in store, ensuring objectives are communicated, career conversations are taking place and the relevant documentation is completed and actively manage poor performance through the relevant capability process

• Day to day duty management of a large fast paced to 300 Boots store including managing the large multi skilled team. • Working with store manager and regional manager to ensure sales, budgets, service targets, key KPI’s and company vision are moved forward and communicated to all staff• Taking ownership of the beauty section of the business including multiple agency houses, own brand house, fragrance department and large self-selection cosmetics area• Liaising with external stakeholders such as field sales managers, brand reps, shopping centre management to drive promotions and events• Taking the lead on store recruitment and ensuring that Right to Work in the UK legislation is adhered to• Driving reviews and PDP’s for store staff

In my role as Department Manager for the Beauty at Tesco I was responsible for the success of a new concept department within the one of the UK's largest retailer's Extra format stores.I worked with the store Lead Team and Beauty Project Team to deliver continuous improvement to all KPI indicators and remove any barriers to their improvement. I deliverd key operational targets including sales and sales participation targets while also managing a large team to ensure that they lived the Tesco values by delivering excellent customer service and department standards constantly. I worked with all key stakeholders internally and externally to ensure that national promotional activities were implemented to plan while also developing and implementing local promotional activity to drive sales.I looked for opportunities to raise the profile of the department internally and externally including managing the department's social media accounts and all their content. I also organised small and large scale events such as personal appearances by celebrities to promote products in store.I also ensured that the department drives corporate social responsibility by organising and participating in fundraising events for various charities including Diabetes UK and Look Good Feel Better.In addition to focusing on my own department I supported the wider management team within the store where appropriate. I used my skills in dissaplinary proceses and recruitment in particular.

As Account Manager for Creme de la Mer I managed, coached and developed my team to deliver outstanding customer service and achieve all retail targets.In addition I demonstrated strong commercial acumen and I utilised my analytically and organisational skills to set targets and review the performance of the business; managed all paperwork and controlled stock.I also demonstrated my flair for relationship building by working closely with the Creme de la Mer Field Management team and Store Management team to maximise the programme of launch activities and promotions.Always leading by example, I consistently demonstrated the highest standards of service excellence. to all guests to the counter.

• Responsible for business success of the Furniture section of the Home 1 Department• Ensuring the high levels of John Lewis customer service were maintained• Driving the learning and development of the Partners in the Furniture section• Working with the Department Manager and Steering Group to develop strategies to ensure the continued success of the Home 1 Department• Working with the Partners to maintain the operational standards of the Home 1 Department• Undertaking the Duty Manager role for the entire store on a rotational basis• Undertaking the role of Emergency Coordinator for the entire store on a rotational basis