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Ebony Cooper Email & Phone Number

Customer Support Specialist | Technical Support, Customer Relationship Management, LLM
Location: Denver, Colorado, United States 4 work roles 5 schools
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Role
Customer Support Specialist | Technical Support, Customer Relationship Management, LLM
Location
Denver, Colorado, United States

Who is Ebony Cooper? Overview

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Ebony Cooper is listed as Customer Support Specialist | Technical Support, Customer Relationship Management, LLM based in Denver, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Ebony Cooper.

Ebony Cooper previously worked as Remote Customer Support Specialist at Verizon and Preload Supervisor at Ups. Ebony Cooper holds Computer User Support Specialist, Information Technology from Aci Learning.

Profile bio

About Ebony Cooper

Creative Information Technology professional with a keen interest in security, analysis and creating various AI prompts for daily life and business. Gained valuable work experience and leadership skills in mobile services and a supply chain management company but always dreamed of a solid career in the IT industry. Completed the Computer User Support Specialist program at ACI Learning to continuously prepare for my next exciting IT role. Currently working towards certifications of ITIL, A+, Network+, and Security+. I'm always open to sharing ideas, sponsorship/ mentor, and new opportunities. So, feel at ease to connect with me by sending a direct message. Can't wait!

Listed skills include Marketing, Microsoft Excel, Microsoft Office, Powerpoint, and 4 others.

4 roles

Ebony Cooper work experience

A career timeline built from the work history available for this profile.

Remote Customer Support Specialist

Verizon

Basking Ridge, NJ, US

  • Assisted avg 200 calls a day from customers, businesses, and government agencies in identifying issues and explained solutions to restore service and functionality.
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated With supervisors to escalate and address customer Inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
Dec 2020 - Mar 2023

Preload Supervisor

Ups

Atlanta, GA, US

  • Oversaw and motivated a small team of 10 employees in a warehouse environment to increase efficiency by 10%.
  • Tracked, loaded and unloaded trucks and provided communication logs with 10 employees to ensure proper access to loading docks and shipping materials.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity. Size or type of material.
  • Performed freight processing functions, assisting associates with irregularities in loading freight.
  • Trained new staff on job duties. company policies and safety procedures for rapid onboarding.
Nov 2018 - Oct 2020

Rural Carrier

United States Postal Service

Washington, D.C., US

  • Delivered mail and packages to customers on a prescribed route while processing stats in the operating systems. Collecting and processing checks, money orders and stamp purchases in the field.
  • Sorted mail according to order of address appearance for easy access in the field.
  • Wrote detailed trip reports with notable details about road conditions. weather and obstacles encountered.
May 2016 - Sep 2018

Document Specialist

Image Engine Llc, A Willis Group Us Company
  • Maintained the storage center and system records to ensure they were kept clean according to risk management procedures.
  • Scanned and uploaded contracts, addendums, and other confidential documents into a virtual storage software system.
  • Quality assurance, responsible for managing the documents of the company and creating, compiling, organizing, and storing various documents into one cohesive system for Oil and Gas companies.
Mar 2012 - Mar 2016
5 education records

Ebony Cooper education

Computer User Support Specialist, Information Technology

Aci Learning

Associate Of Arts (A.A.), Creative Writing

Kalamazoo Valley Community College

English Language And Literature/Letters

Kalamazoo Valley Community College

English Language And Literature/Letters

Kalamazoo Valley Community College

English Language And Literature/Letters

Kalamazoo Valley Community College
FAQ

Frequently asked questions about Ebony Cooper

Quick answers generated from the profile data available on this page.

What is Ebony Cooper's role at their current company?

Ebony Cooper is listed as Customer Support Specialist | Technical Support, Customer Relationship Management, LLM.

Where is Ebony Cooper based?

Ebony Cooper is based in Denver, Colorado, United States.

What companies has Ebony Cooper worked for?

Ebony Cooper has worked for Verizon, Ups, United States Postal Service, and Image Engine Llc, A Willis Group Us Company.

How can I contact Ebony Cooper?

You can use AeroLeads to view verified contact signals for Ebony Cooper, including work email, phone, and LinkedIn data when available.

What schools did Ebony Cooper attend?

Ebony Cooper holds Computer User Support Specialist, Information Technology from Aci Learning.

What skills is Ebony Cooper known for?

Ebony Cooper is listed with skills including Marketing, Microsoft Excel, Microsoft Office, Powerpoint, Event Planning, Customer Service, Microsoft Word, and Social Media.

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