Ebony Dillon Email & Phone Number

• Manages 60+ upgrade projects from pre-work to go-live as a single point of contact
• Provide Professional Services with go-live dates and timelines of upgrade projects to assist with forecasting for revenue projects; provide weekly updates to ensure forecast remains accurate.
• Communicate with the customer to make sure all understand the upgrade requirements, develop testing and upgrade schedules, provide education, and successfully perform the customer upgrade.
• Be able to communicate and manage any issues relating to the upgrades from the customer and various Omnicell departments during testing or later as part of the upgrade support.
• Keep Omnicell’s C4C database, SAP, and JIRA updated with information about the upgrades and their current status.
• Conduct and manage the in-service training process which includes analysis of training needs, creation of effective presentations including webinars and evaluation of re-training needs.

Nationwide

• Works independently to train and develop pharmacy services technicians to successfully meet customer financial goals and objectives.
• Works independently with internal and external customers to identify and meet ROI objectives.
• Works closely with Project Manager and technical teams to execute all activities associated with the project plan.
• Promote and optimize client product ownership, satisfaction, and clinical integration through adoption of technology and product use procedures.
• Complete special projects, reports and status updates on a regular basis for program management and project team.
• Acts as a subject matter expert and product consultant for Omnicell solutions.

United States

• Works closely with Implementation Manager and technical teams to execute all activities as outlined in the project plan.
• Responsible for directing onsite team to ensure all tasks are being completed on time per project scope.
• Subject matter expert and product consultant for Omnicell solutions.
• Clinical workflow analysis and consulting based on Omnicell solutions which includes clinicians and individual departments (Nursing, Pharmacy, OR, MM, etc.)
• Omnicell preparation, application and hardware configuration and database requirements and setup.
• Provides best practice advice and input for customer process discussions.

Houston, Texas Area

• Demonstrate understanding of the healthcare business environment.
• Establish and nurture rapport with client that is conducive to long term business relationships.
• Work closely with Sr. Project Manager and the Manager, Professional Services to accurately forecast assets.
• Demonstrate excellent communication skills.
• Must be able to manage customer expectations.
• Basic understanding of the ES system, system integration, and the ability to implement final solution design.

Houston, Texas Area

• Selected as a preceptor to facilitate and ensure current and new hire pharmacy technicians received quality training and development while assuring adherence to current federal and state regulations.
• Displayed adaptability and dependability by providing support to 10+ pharmacy satellite areas throughout the hospital to prepare various medication orders.
• Possess excellent organizational skills with the flexibility to readily adapt to change.
• Processes prescriptions/medication orders and prepares medication.
• Ensures proper distribution/delivery of pharmaceutical and supply shipments.
• Ensures the doses are delivered within established departmental time-frame standards.

Houston, Texas Area

• Negotiated contracts and converted approximately 250 customers in the Houston area by offering affordable quality landscaping services.
• Developed a startup business with a revenue exceeding $96,000 in the first year and developed business plans to triple company revenue and growth to exceed $288,000 during second year.
• Involved in day to day activities of the business including team management, payroll, billing, sales, marketing campaigns, and customer service.

Houston, Texas Area

• Specialized in training various healthcare professionals including pharmacists, nurses, and technicians in pharmacy practice, skills, and company protocols to produce successful outcomes with home health medications.
• Proactively developed and maintained all training schedules for new hires.
• Insisted during training that pharmacists, nurses, and technicians practiced aseptic technique and infection control.

Sacramento, California Area

• Provided supervisory oversight to both our data entry and billing staff while decreasing errors by 50 percent.
• Successfully managed two vital departmental teams.
• Reviewed and managed prior authorization requests for pharmacy billing and ensured proper transmission of third party billing transactions.

Travis AFB

• Promoted and dual-hatted as pharmacy line manager and clinical journeyman to provide oversight to a $25M pharmacy supply section and monitored special purchase drug program.
• Consolidated data from medical logistics for bimonthly cost and usage reports.
• Prepared drug class reviews and medication cost analysis for Pharmacy and Therapeutics (P&T) Committee.
• Compiled quality assurance reports for Anticoagulation Clinic.
• Ordered and prepared investigational drugs for dispensing to clinical study patients according to protocols.
• Maintained hospital formulary of 2,500 line items.

Bachelor Of Science (B.S.), Religion/Religious Studies

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies