Ebony Everett Email & Phone Number

Alpharetta, Geogia

Charged with answering the Customer Service telephone callsResponsible for faxing lab reports to patients and doctor's officesUpdating the Daily Volume status reportsProcessing credit card paymentsAnswer customer inquires via telephone and emailSending requests for additional patient informationMake system information updatesCreate an agenda for bi-weekly customer service meetings

Dunwoody, Georgia

Accountable for the processing of the Affordable Healthcare enrollment applications for the New York Health Exchange.Resolving minor billing discrepanciesUpdating systemic client demographic informationResponding to and resolving client inquiries via email and telephoneResolving escalated enrollment issuesPeer Training Benefit plan corrections

Livingston, Nj

Provide first point of customer contact by greeting customers Providing customer assistance with the location of merchandise Perform demonstrations on how store merchandise works Merchandising of store goods onto the shelves Assist customers with their purchases via the cash register Ensure that company sales goals are met. Received several awards for excellent customer service, meeting performance goals and having a perfect register count.

Responsible for providing technical customer support for various Blue Cross systems which included NASCO mainframe, Metavance, E-Billing and Members Edge via telephone and emails, conducting SWAT calls, logging problem tickets via automated tool, providing daily ticket status to customers via email or telephone, root cause analysis, troubleshooting, coordinating and facilitating conference calls between customer and other technical areas, and processing system security requests for user access .

Responsible for creating test case scenarios for system enhancement testing, executing test case scenarios, documenting test case results via database, conduct and participate in weekly status meetings with customer and technical, root cause analysis, end user technical support, and interpreting system enhancement requirement documents for test case scenarios.

Participated in the migration of indemnity lines of business from legacy system to QNXT. Accountable for development and execution of test cases designed to validate system functionality, configuration, fixes, claims processing and conversions. Conducted thorough evaluation and research of the test case results against expected results. Clearly and concisely documented issues into the database. Presented finding for discussion in issues meetings. Selected to participate in audits benefit configuration and parallel processing due to proven ability to analyze issues with high degree of accuracy

Health Information And Techology

High School, College Prep