Administer the day to day activities related to all benefits programs including but not limited to health and welfare, disability, flexible Spending Accounts, Health Savings Accounts, Life insurance, Voluntary Benefit programs, Discount programs, Leaves of Absences, Retirement Plans, Verification of Employment and Unemployment.

Responsible for the administration of health insurance plans, life insurance, COBRA, EAP and all voluntary plans for all entities within the Company’s control group, which includes identifying and resolving issues, maintaining accurate records, ensuring appropriate deductions are applied, reconciling invoices, and running audit reports to capture discrepancies ● Participates in annual benefits renewal process ● Assists with planning and execution of the annual open enrollment process, create employee communication, review and update HRIS system with new rates and benefits when appropriate ● Ensures the accuracy of all benefit enrollments for new hires and life events ● Develop benefits information and census data for actuaries, insurance carriers and management ● Administers 401k plan(s) to include reporting, responding to employee questions, completing annual discrimination testing, and coordinate/distribute annual required reports ● Oversees retirement savings plans for all entities within the Company’s control group ● Performs regular audits to ensure participant and employer contributions are accurate ● Regularly reviews PSW error reports to resolve issues in a timely manner ● Works closely with pension administration vendor to ensure participant payments are processed timely ● Assist with annual nondiscrimination testing and annual 401k audit ● Ensures compliance with legal requirements associated with ADA, FMLA, COBRA, and participant communications ● Maintenance of benefits & HIPAA records, including enrollments, applications, and other records required for all benefit plans ● Assist with ACA process and compliance, as well as auditing Forms 1094 and 1095 for all covered entities to ensure IRS deadlines for distribution and filing are met. ● Acts as escalation for junior members of the benefits team. ● Assist with management of the leave programs. Assist in the development of policies and procedures.

Maintains and creates records, reports, and documentation in accordance with federal, state, and provider regulations (i.e. HIPAA, ERISA, FMLA). ● Resolves benefit-related issues and responds to queries and requests in a timely manner. ● Maintains and updates employee records and benefits files. ● Completes customer data audits based on pre-defined Standard Operating Procedures (SOPs). ● Processes the following items for multiple customers in a timely manner with a high level of customer service and quality: Life events, new hires, haste enrollments, Evidence of Insurability (EOI) forms, dependent eligibility verification, work status events, appeals, HSA administration, and payroll adjustments.

•         Develop and execute test plans to ensure that all objectives are met•         Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product•         Identify and remedy defects within the production process•         Recommend, implement, and monitor preventative and corrective actions to ensure that quality standards are achieved Compile and analyze statistical data•         Ensure that user expectations are met during the testing process•         Draft quality assurance policies and procedures•         Investigate customer complaints and product issues•         Ensure ongoing compliance with quality and industry regulatory requirements.

•         Prepares monthly statements by collecting data using CAS system; analyzing and investigating variances; summarizing data, information, and trends•         Prepares federal quarterly and annual statements by assembling data•         Responds to financial inquiries by gathering, analyzing, summarizing, and interpreting data•         Provides financial advice by studying operational issues, applying financial principles and practices; developing recommendations•         Prepares special reports by studying variances using Discovery system; preparing budgets; developing forecasts•         Creating, reviewing, and editing documents and reports•         Provides subject matter expertise and training on plan provisions and ongoing processing concepts•         Responsible for processing and completing projects assign by targeted dates.