Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels. Review policy changes and request for changes. Train new hires on phone procedures and policy changes. I created a “Helpful Phrases” Card on Olympus Knowledge Base/Guru.

I am a remote worker for a Tech Insurance company. While assisting with live calls, I also handle correspondence and chats. Parts of my role includes, payments, cancellations, and explaining coverage. I email, mail, and fax documentation to customers upon request. Transfer calls to appropriate departments for assistance.

Remote optional employee. I helped customer with the access to there accounts and directions on payment options. Obtained information for documentation needed to complete underwriting process. I assisted agents on where and how to complete policy changes and process payments in the office. Took inbound calls daily. FNOL filed for customer homes and assisted with follow ups to Claims Representatives. Emailed and called claims associates regarding vendors requesting payments. Sent documentation to customers for underwriting requests and billing concerns via email.

Boat insurance sales to clients, including high value Boats. Assisted with the value of insurance versus boat value. Compared purchase price to insured amount request. I received and reviewed surveys and pictures for determination of insurability. Processed FNOL claims for boats and other watercraft. Documented followups for claims representatives to contact claimants. Filed ERS claims for insured cars and assisted with location of property. I also contact vendors and sent payment for road service claims. Sent documentation via email to customers. Spoke with Underwriting to resolve conflicts and confirm documentation received.

I made outbound calls to potential and current clients for their insurance needs I also received inbound calls to go over current polices and assist with finalizing policy starting dates. I filed claims for Auto, Flood, and homeowner insurance. Upon claim completion called customers for signing of documentation. I also mailed out checks and insurance documents including payment reminders.

Serviced clients auto, home, and flood policies. Held agents license in several different states. I hold currently have a 20-44 Personal Lines Agent license. Applied changes to policies and advise insureds on their current coverage and provide replacement cost estimations for home policies. • Managed client records • Provided policy and service information • Answered general questions • Answered calls from clients • Assisted customers with a warm and professional attitude • Responded to claim inquiries- Filed FNOL claims with multiple carriers

Quote & Bind Agent, CRC Representative State Farm - Jacksonville, FL March 2008 to September 2014 Assist callers with purchasing insurance policies for their vehicles and making payments. Maintained a license in 10 states and made sure all callers were informed about their policies and coverage. Received the award "Top Closer" and "Top Binder" on several occasions. The Customer Response Center allowed me to assist customers with initial claims. Advise current customers of pay plan options for policies. Filed FNOL claims for customers and provided follow up support.Agent Staff State Farm - Orlando, FL 2010 to 2011 Assist customers with purchasing insurance policies. Take payments on policies and assist with payment plan start ups and conversions. Sell auto and home policies, pivoted to Life policies. Processed beginning of day reports and called client lists daily to confirm additional services. Balanced end of day deposits for office. Emailed and mailed documentation to customers upon request including payment reminders. Filed FNOL claims and followed up with claims departments for processing times. Spoke with Underwriters on policy issues to resolve conflicts.