Ebony Morgan, Mba Email & Phone Number

Milwaukee, Wi, Us

United States

• Critical contributor in facilitation of conversions, upgrades and/or migration projects for treasury products and systems during or after acquisitions, mergers, computer conversions or product changes. • Engage and support high touch triage for critical customer issues pertaining to the implementation of treasury services and/or the migration of customer information during acquisitions and product upgrades. • Lead a team of Implementation Specialists responsible for set-up of… Show more • Critical contributor in facilitation of conversions, upgrades and/or migration projects for treasury products and systems during or after acquisitions, mergers, computer conversions or product changes. • Engage and support high touch triage for critical customer issues pertaining to the implementation of treasury services and/or the migration of customer information during acquisitions and product upgrades. • Lead a team of Implementation Specialists responsible for set-up of Treasury Management products.• Utilize SQL Query to collect and mine data to provide useful feedback to Implementation Specialists and Leadership Team. Show less

Wisconsin, United States

·Successfully load 65,000 monthly EDI claim and authorization transactions from 6 different trading partners.·Execute QA testing to ensure software meets all business requirements. ·Resolve rejected EDI submissions using ANSI X12 837 and 278 standards.·Correct and resubmit rejected Medicare encounters.·Oversee activities to ensure internal client support functions and relations are delivered in a manner that meets customer service standards.

• Successfully completed 4 Platform Consolidation projects, migrating employee benefits information from retiring platform to new platform.• Managed team of 10+ data integration engineers responsible for set-up of data on two separate platforms: including implementations, ongoing monitoring of production jobs to ensure overall data integrity.• Utilized SQL Query to create and run scripts to perform analysis of metrics to provide useful feedback to Integration Engineers and Executive… Show more • Successfully completed 4 Platform Consolidation projects, migrating employee benefits information from retiring platform to new platform.• Managed team of 10+ data integration engineers responsible for set-up of data on two separate platforms: including implementations, ongoing monitoring of production jobs to ensure overall data integrity.• Utilized SQL Query to create and run scripts to perform analysis of metrics to provide useful feedback to Integration Engineers and Executive Leadership Team. Show less

Menomonee Falls, Wisconsin

• Led projects and provided regular reports on project status and progress, including provider data accuracy and portal functionality.• Managed a team of 10 ensuring accurate and timely system set up of more than 200,000 Commercial, Medicare, and Medicaid providers, simultaneously managed an additional team of 10 providing technical support to over 20,000 portal users across 60+ provider and member web portals.• Executed regression testing and updates for more than 200 portal-related… Show more • Led projects and provided regular reports on project status and progress, including provider data accuracy and portal functionality.• Managed a team of 10 ensuring accurate and timely system set up of more than 200,000 Commercial, Medicare, and Medicaid providers, simultaneously managed an additional team of 10 providing technical support to over 20,000 portal users across 60+ provider and member web portals.• Executed regression testing and updates for more than 200 portal-related modules across more than five system environments and 60+ portals during implementations, upgrades, enhancements and fixes. Show less

• Participated in successful implementation of system enhancement responsible for decreasing call volume by 98%.• Managed team of 8 providing technical support to over 20,000 portal users across 60+ provider and member web portals.• Led projects and provided regular reports on project status and progress, including provider data accuracy and portal functionality • Executed regression testing and updates for more than 200 portal-related modules across more than five system… Show more • Participated in successful implementation of system enhancement responsible for decreasing call volume by 98%.• Managed team of 8 providing technical support to over 20,000 portal users across 60+ provider and member web portals.• Led projects and provided regular reports on project status and progress, including provider data accuracy and portal functionality • Executed regression testing and updates for more than 200 portal-related modules across more than five system environments and 60+ portals during implementations, upgrades, enhancements and fixes. Show less

• Reduced time spent on client follow-ups for reimbursement denials by 41.83%.• Created follow-up process identifying and resolving $1 million of outstanding claims reimbursements.• Managed staff of 25+ across five departments (Finance, Authorization, Claim, Research and Electronic Billing) within the organization, ensuring the company was adhering to regulatory and client requirements as it pertains to benefit payment, case management and disease management. • Created key… Show more • Reduced time spent on client follow-ups for reimbursement denials by 41.83%.• Created follow-up process identifying and resolving $1 million of outstanding claims reimbursements.• Managed staff of 25+ across five departments (Finance, Authorization, Claim, Research and Electronic Billing) within the organization, ensuring the company was adhering to regulatory and client requirements as it pertains to benefit payment, case management and disease management. • Created key performance indicators (KPIs) for Authorization and Accounts Receivable departments for use during annual reviews and monthly one-on-one performance feedback sessions. Show less

Menomonee Falls, Wi

• Directed Provider Services sub-process and Contact Center team for 14 Medicare and Medicaid dental markets to ensure all provider concerns were successfully resolved. • Managed Provider Relations team of more than fifteen, including but not limited to: performing coaching, leading day-to-day operations, and researching and resolving escalated provider issues. • Structured a newly formed department by developing and documenting over 20 policies and workflows ensured 95% of all Service… Show more • Directed Provider Services sub-process and Contact Center team for 14 Medicare and Medicaid dental markets to ensure all provider concerns were successfully resolved. • Managed Provider Relations team of more than fifteen, including but not limited to: performing coaching, leading day-to-day operations, and researching and resolving escalated provider issues. • Structured a newly formed department by developing and documenting over 20 policies and workflows ensured 95% of all Service Level Agreements were met by the team. Show less

Menomonee Falls, Wi

• Managed cross-functional relationships between internal operational departments and large external Managed Care Organizations for quick resolution of escalated issues in order to ensure successful ongoing client relationships.• Partnered with Implementation Specialists to successfully administer 4,000+ new Commercial, Medicare, and Medicaid dental products annually.

• Oversaw process of new and renewal insurance policy construction for 15 Commercial Property & Casualty and 3 Group Captive clients. • Provided direction to internal departments to ensure proper cash flow, collateral, reinsurance, claims handling, and contractual matters. • Engaged in daily contact with producers, clients, claims service providers, brokers, and reinsurers to resolve regular, sensitive, and ongoing issues.• Assisted Account Executives to provide various new and… Show more • Oversaw process of new and renewal insurance policy construction for 15 Commercial Property & Casualty and 3 Group Captive clients. • Provided direction to internal departments to ensure proper cash flow, collateral, reinsurance, claims handling, and contractual matters. • Engaged in daily contact with producers, clients, claims service providers, brokers, and reinsurers to resolve regular, sensitive, and ongoing issues.• Assisted Account Executives to provide various new and renewal insurance programs for large corporations.• Developed and used models to calculate necessary cost components to determine appropriate costs to charge client ranging from $500,000 to $20,000,000.• Analyzed change in claim value to ensure that proper collateral is held for any given insured. Accomplishments• Optimized profitability of Old Republic by successfully negotiating a 5% increase on several accounts. Show less

• Coordinated Account Service for various Groups and Association programs. • Monitored the level of ultimate outstanding commitments of each client and assured that all obligations are properly secured. Maintained annual financial statements. • Analyzed reports generated by other internal departments: including, but not limited to cession statements, security logs, and assigned risk billings.• Saved time by creating File Review template used to assess the Policy Issuance process.

• Reviewed and submitted required information from insured to comply with state regulations. • Evaluated statistical claim and premium data and prepare automated filings for National Council of Compensation Insurance (NCCI) and independent bureaus for accounts. • Prepared, analyzed, and completed unit statistical data and report to various workers’ compensation rating bureaus. • Provided training to members of the statistical department as necessary.

Mba, Finance, Risk Management

Bachelor Of Business Administration, Finance

Education record