• Act as a resource partner, supporting the senior regional managers in day-to-day operations. • Build relationships with venue partners, including venue Experience Managers, General Managers, and Operations Managers. • Provide regular progress reports to senior regional managers, including hassles and best practices. • Partner with senior regional managers on best practices, new programs, and creative solutions, sharing wins and challenges. • Travel to venues to support EM and venue management and assist with on-site experience and execution. • Coordinate and manage back-end Fan Services websites. • Build out communication tools and resources that support the national EM team. • Track and analyze data sources to help create solutions to guest feedback and concerns. • Organize and implement administrative systems, such as Microsoft OneDrive folders and procedures, while performing necessary support duties.

• In partnership with the venue General Manager, this position administers employee engagement, venue staffing, and guest service division-wide goals.• Experience Manager Rockstar of the Year for Region 4 2022: Recognized by Live Nation executives and Lakewood Amphitheatre out of 20 person experience team for showcasing incredible creativity, impressive teamwork, strong leadership skills, tremendous care, and steadfast dedication to my venue and crew members and showing first-class hospitality to the guests of the venue.• Rockstar Supervisor of June 2022: Voted by administration, peers, and crew members for extreme care and attention to detail when executing vital logistics for show day• Create marketing materials and publicize announcements through the venue.• Plan and coordinate processes and activities associated with employee engagement and guest service.• Plan and coordinate new hire orientation and job fairs for audiences of 25-50 candidates every week• Partner with the venue’s Guest Ambassadors to create encore moments at every show.• Will lead in maintaining metrics and sharing information with the corporate office.• Work with Department Managers and Supervisors to ensure service standards are communicated pre-event and demonstrated during and post-event.• Partner with fellow band members at the end of the show to close the venue- this may include collecting recyclables from the lawn and reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, Etc.• Responsible for completing the Post Event Service Recap and analyzing other venue service reports to create action plans for service improvements.• Research best practices and collaborate with the General Manager to develop venue opportunities to increase employee engagement and guest satisfaction.• Manage applicable venue service program budget and process vendor invoices.

• Social Media Specialist Spotlight February 2023: Recognized for a solid commitment to the care for the customers and shoppers of Instacart• Moderated user content to ensure all engagement with the brand was appropriate and amplified the company mission and message• Navigate Facebook, Twitter, Instagram, and TikTok social media platforms, posting and engaging with content to increase brand awareness and engagement• Coordinated with cross-channel social media platforms to Elevate the brand by using social media support best practices • Coordinate with Marketing, PR, and Communications teams to help strategize and execute promotional materials, product launches, and social media contests, often through promoted posts and tweets• Responsible for comment moderation, consumer interaction, and diffusing any online issues (complaints, returns, etc.)• Became well versed in Facebook Insights, Twitter Analytics, and social marketing platforms like Sprinklr to analyze and present our social communication, as well as build engagement with fans and followers• Ability to monitor online activity across departments and geographical areas to ensure anyone using the company’s online tools is following established guidelines and best-practice rules• Identify opportunities to influence public perception through audience engagement and publicly speaking about the brand’s social media strategy• Monitor and respond to customers, shoppers, and other stakeholders across social media channels promptly• Drive brand awareness, positive brand sentiment, and brand loyalty through direct, online engagement• Recognize and escalate high-profile customer, shopper, and retailer issues • Stay up to date with the latest social media best practices and technologies

• Regularly exceeded monthly sales goals for deposit accounts, credit cards, and loans • Assist with deposit/withdrawal transactions, as needed, to ensure prompt customer service. • Inform and educate clients about the financial markets and identify the various products and tools available to help them face the future with confidence • Collaborate with compliance to create and maintain procedures and documentation that conformed to changing regulations • Review procedures and confirm the accuracy of information to ensure compliance with government agencies and company policies • Cross-sold bank services and products based on customer banking needs • Research disputes and customer issues with accounts; an active liaise between the bank departments to resolve customer complaints • Process the redemption of savings bonds • Promote IRA creation transfers, distributions, and rollovers

• Led a team that is ranked #1 by the NBA for the highest customer satisfaction among the fan base• Coach & motivate 55 brand ambassadors to maximize performance to meet sales goals set by senior management• Directly played a lead role in the 36 percent growth in sales for the West Hawks Shop of the arena• Trusted to lead on cross-functional teams including E-commerce and the Day Store Department• Used innovative customer engagement and creative sales techniques to build quality relationships with consumers

• Represent brands like Coca-Cola and Facebook at public events in a professional manner, spreading brand awareness• Educate the public and consumers on products, their benefits, and how they can enrich their lives• Partner with the event manager on primary goals; communicate new developments with the cross-functional teams• Mentored a team of 25 brand ambassadors throughout an 8-week program, ensuring the team delivered key messages to consumers • Accountable for leading a team, hitting sales goals, inventory control, assurance of supplies, and customer satisfaction• Use innovative customer engagement and creative sales techniques to build quality relationships with consumers• Build weekly schedules and payroll hours and submit daily detailed recaps and accurate reports of inventory used• Liable for analyzing and developing improved strategies to increase marketing and sales metrics monthly• Strategically assemble eye-catching aesthetics of the booth, table, and product display to promote brand awareness

• Administered the hiring process from start to finish: recruiting, interviewing, hiring, and onboarding all new employees.• Successfully hired over 400 marketing professionals nationwide for experiential and consumer engagement marketing events.• Strategically managed social media accounts, promoting the company and recruiting employees.• Expanded client base by consistently delivering goals surpassing marketing results and delivering high client satisfaction• Successfully administered 14 marketing accounts with budgets exceeding $600k

• Provided highly professional sales and marketing expertise to consumers leveraged by AT&T policies and procedures. • Cultivated long-term relationships with customers to effectively and consistently identify opportunities • Repeatedly exceed monthly quotas by 125%, ensuring awards and bonuses • Awarded and maintained AT&T Expert for Small Business certificate for three years • Strongly acquainted with the company's goals to compete in its industry • Motivated team members to meet company goals and objectives

• Orchestrated a successful rebranding campaign, including a logo, responsive website, and marketing materials • Increased social media traffic by 150 percent over two years through social media campaigns• Effectively drove brand awareness, engagement, and traffic through Twitter, Facebook, Instagram, and other platforms• Organized over 20 successful pop-up events, which increased sales and brand awareness• Spearheaded online campaigns through website marketing, social media, and referrals to increase brand advocacy