Customer Engagement Manager
CurrentWorks cross-functionally with business analysts & application development teams to help design and build out IT products that facilitate the OUSD Policy customer’s business needs.
Aug 2019 - Present
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Ebony Ryan Email & Phone Number
Customer Engagement Manager
at
AIS (Applied Information Sciences)
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Engagement Manager
Location
Washington, District of Columbia, United States
Company size
Who is Ebony Ryan? Overview
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Quick answer
Ebony Ryan is listed as Customer Engagement Manager at AIS (Applied Information Sciences), a with 522 employees, based in Washington, District of Columbia, United States. AeroLeads shows a matched LinkedIn profile for Ebony Ryan.
Ebony Ryan previously worked as Event Manager & Co-Owner at Ryan Robinson Designs, Llc and Senior Registration Authority and Team Lead at Directviz Solutions, Llc. Ebony Ryan holds Master Of Science - Ms, Hospitality Administration/Management from University Of North Texas.
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AIS (Applied Information Sciences)
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Profile bio
About Ebony Ryan
Passionate IT Professional | Government Event Coordinator Enthusiast | Active TS/SCIExperienced IT professional and recent graduate with a keen interest in the intersection of technology and events. Armed with a M.S. in hospitality management, event entrepreneurship experience, military service, and over 10 years as a Department of Defense contractor, I bring a unique blend of technical insight and a creative flair for seamless event execution. In the fast-paced world of events and technology, adaptability is key. I thrive under pressure and am adept at solving challenges on the fly. I am eager to embark on a dynamic career as a Government event/meeting coordinator and enthusiastic about contributing my skills and passion to a forward-thinking organization that values creativity, innovation, and flawless event execution. I'm confident my blend of IT expertise and event coordination enthusiasm can bring value to your team.
Current workplace
Ebony Ryan's current company
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Ais (Applied Information Sciences)
8 roles
Ebony Ryan work experience
A career timeline built from the work history available for this profile.
Event Manager & Co-Owner
Current
Ryan Robinson Designs, Llc
Plans, designs, organizes, and manages in-person & virtual weddings, meetings, public, and social events.
Jan 2019 - Present
Senior Registration Authority And Team Lead
Implemented business logic for certificate enrollment used in public key infrastructure (PKI) in accordance with Department of Defense and National Security Agency policy.
Mar 2017 - Aug 2019
It Service Desk Team Lead
Reviewed customer survey feedback to improve services, tools, and support experience by developing standard operating procedures (SOPs) for junior service desk analysts and creative work instruction manuals for customers.Tracked and analyzed trends in trouble tickets, requests, outages, and emergency activities via Remedy ticketing system to prepare Leadership with data and reporting of metrics in preparation for daily briefings with the Government client.
Mar 2016 - Mar 2017
Senior Service Desk Analyst
Nov 2015 - Nov 2016
Help Desk Engineer
Jan 2015 - Nov 2015
Customer Service Engineer
Oct 2013 - Oct 2014
Sergeant
Oct 2009 - May 2013
Team & coworkers
Colleagues at AIS (Applied Information Sciences)
Other employees you can reach at appliedis.com. View company contacts for 522 employees →
HK
Harish Koona
Colleague at Ais (Applied Information Sciences)Iselin, New Jersey, United States
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DL
Dhana Lakshmi
Colleague at Ais (Applied Information Sciences)Hyderabad, Telangana, India
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SK
Sawan Kumar Sharma
Colleague at Ais (Applied Information Sciences)Udaipur, Rajasthan, India
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TP
Tom Pitner
Colleague at Ais (Applied Information Sciences)Houston, Texas, United States
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JA
Jason Abell Mba, Ms, Csm
Colleague at Ais (Applied Information Sciences)Falls Church, Virginia, United States
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DB
Devender Bejju
Colleague at Ais (Applied Information Sciences)Hyderabad, Telangana, India
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SD
Shana Dominic
Colleague at Ais (Applied Information Sciences)New Alexandria, Virginia, United States
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AW
Aadil Wani
Colleague at Ais (Applied Information Sciences)United States
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MM
Morgan Martin, Mba, Pmp
Colleague at Ais (Applied Information Sciences)New Alexandria, Virginia, United States
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CC
Chelsea Cerwinski, Cfcm
Colleague at Ais (Applied Information Sciences)Arlington, Virginia, United States
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Harish Koona
Colleague at Ais (Applied Information Sciences)Iselin, New Jersey, United States
View →
DL
Dhana Lakshmi
Colleague at Ais (Applied Information Sciences)Hyderabad, Telangana, India
View →
SK
Sawan Kumar Sharma
Colleague at Ais (Applied Information Sciences)Udaipur, Rajasthan, India
View →
TP
Tom Pitner
Colleague at Ais (Applied Information Sciences)Houston, Texas, United States
View →
JA
Jason Abell Mba, Ms, Csm
Colleague at Ais (Applied Information Sciences)Falls Church, Virginia, United States
View →
DB
Devender Bejju
Colleague at Ais (Applied Information Sciences)Hyderabad, Telangana, India
View →
SD
Shana Dominic
Colleague at Ais (Applied Information Sciences)New Alexandria, Virginia, United States
View →
AW
Aadil Wani
Colleague at Ais (Applied Information Sciences)United States
View →
MM
Morgan Martin, Mba, Pmp
Colleague at Ais (Applied Information Sciences)New Alexandria, Virginia, United States
View →
CC
Chelsea Cerwinski, Cfcm
Colleague at Ais (Applied Information Sciences)Arlington, Virginia, United States
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2 education records
Ebony Ryan education
Master Of Science - Ms, Hospitality Administration/Management
Bachelor Of Science - Bs, Hospitality Administration/Management
FAQ
Frequently asked questions about Ebony Ryan
Quick answers generated from the profile data available on this page.
What company does Ebony Ryan work for?
Ebony Ryan works for AIS (Applied Information Sciences).
What is Ebony Ryan's role at AIS (Applied Information Sciences)?
Ebony Ryan is listed as Customer Engagement Manager at AIS (Applied Information Sciences).
Where is Ebony Ryan based?
Ebony Ryan is based in Washington, District of Columbia, United States while working with AIS (Applied Information Sciences).
What companies has Ebony Ryan worked for?
Ebony Ryan has worked for Ais (Applied Information Sciences), Ryan Robinson Designs, Llc, Directviz Solutions, Llc, Caci International Inc, and Qbe Llc.
Who are Ebony Ryan's colleagues at AIS (Applied Information Sciences)?
Ebony Ryan's colleagues at AIS (Applied Information Sciences) include Harish Koona, Dhana Lakshmi, Sawan Kumar Sharma, Tom Pitner, and Jason Abell Mba, Ms, Csm.
How can I contact Ebony Ryan?
You can use AeroLeads to view verified contact signals for Ebony Ryan at AIS (Applied Information Sciences), including work email, phone, and LinkedIn data when available.
What schools did Ebony Ryan attend?
Ebony Ryan holds Master Of Science - Ms, Hospitality Administration/Management from University Of North Texas.
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