Ebony Scott, Csm, Itil Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

United States

Oversee global L&D programs for individuals contributors thru mid level leaders, including participant management, stakeholder engagement, consulting, change management, communications, scheduling, facilitation, and program evaluations.Developed a comprehensive New Leader Onboarding program, encompassing New Leader Orientation and Leadership Essentials to build foundational leadership capabilities. Co-designed Collaboration in a Matrix Sr. Leader Lab training including facilitator and participant guides.Facilitate leader panels, team-building exercises, Brand and Values and Collaboration in a Matrix training sessions. Certified facilitator for the NeuroLeadership Institute's IMPROVE learning module.Designed a global L&D program tailored to various leader levels and development needs, identified through data analysis, industry trends, and stakeholder feedback. Over 300 employees completed the program in its inaugural year.Created a Mentorship Toolkit, a self-service resource for mentors and mentees to manage effective mentoring relationships, which received positive feedback from HRBPs for its efficiency in onboarding mentoring relationships.Manage relationships, contracts, and employee programs with vendors such as Lee Hecht Harrison, Ezra, Korn Ferry, CoachHub, Josh Bersin Academy (Nomadic), and the Center for Creative Leadership.

Successfully managed the implementation of a Maintenance, Repair, and Operations (MRO) third-party services program at two plants and through effective project management and collaboration, the implementation resulted in significant cost savings ($1.5 million a year in cost savings and $25 million in cost avoidance per year) for the organization.Developed a standardized business case process and playbook for modifying and establishing legal entities, cutting implementation time by 40% and speeding up new entity establishment by 25%.Consistently requested as the Project Manager for establishing new legal entities, coordinating extensive cross-functional teams globally.Applied PROSCI Change Management methodologies to strategically plan and execute change initiatives, including impact analysis, stakeholder evaluations, and other tools to ensure effective change management.Facilitated Project Management training sessions for functional leaders and subject matter experts (in the business), which increased the capability of over 100 individuals to manage projects independently, thereby freeing up the project management team to focus on high-stakes, high-dollar projects and resulting in a 30% boost in overall project execution efficiency.Designed and delivered a project management course via the Learning Management System (LMS).

Oversaw engineering and development deliverables for a comprehensive enterprise-wide Oracle OIM migration project.Represented technical teams (development, testing, and engineering) in project meetings with business units and stakeholders.Delivered monthly status updates on technical teams' progress to leadership, customers, and stakeholders.Proactively resolved impediments by liaising with line managers, escalating issues to leadership, reprioritizing tasks, and securing additional resources.Led daily standup meetings to ensure steady progress on assigned tasks.Facilitated technical resource meetings to clarify requirements, conduct gap analyses, and prevent communication breakdowns.

Prepared and delivered presentations requesting project capital, accompanied by all necessary documentation.Effectively managed stakeholder expectations, scope creep and communication across a matrixed organization of multiple functions/leader levels. (Clinical, Corp, IT)Provided input and coordinated the completion of Service Design documents, this included Vendor Requirement Notebooks, Business Impact Analysis and Service Continuity documents.Managed corporate finance projects, all involving data conversion efforts as well as data interface builds from internal systems (Epic, Lawson, PeopleSoft and API time and attendance). Managed the rollout of Epic Ambulatory to new clinics monthly. This included overseeing software and hardware implementation tasks and training. Managed a Pyxis (Care Fusion) Profile/Formulary update for Epic integration. This was needed in order to prepare 3 facilities to convert from Siemens (Invision) to Epic.

Led the Business Analyst team to successfully upgrade the billing software system, ensuring compliance with Federal Regulations by supporting the new 5010 EDI format.Designed and facilitated comprehensive training sessions for providers on claim submission processes.Oversaw the implementation of new software, including a significant data conversion effort, within a tight six-month timeframe. This project involved training 126 employees, collaborating with the vendor to implement a Data Warehouse, and developing 84 standard reports and 14 dashboard reports with Business Analysts and Programmer Analysts.