Ebony Singleton Email & Phone Number

Indiana, United States

• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools
• Ongoing training and skill development

Louisville, Kentucky, United States

• Personally strived to delight patients and families by creating a kind, gracious, and caring environment.
• Ensured telephone was answered in a timely and professional capacity.
• Checked all messages and voicemail systems in a timely manner, ensuring calls are returned within expected time frame.
• Maintained quality while consistently maintaining minimum expectation levels.
• Accurately scheduled and canceled patient appointments and inputted correct patient data intoappropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Followed scheduling guidelines to ensure manageable and profitable schedules for dentists andhygienists.

Louisville, Kentucky, United States

• Managed and provided quality customer service to resolve customer issues
• Maintained effective business relationships with Franchise and Corporate restaurant management
• Processed auto-shipments to support store promotions
• Cross-trained and provided support for non-traditional store set up
• Worked closely with Quality Control Center management on customer concerns, following issues to closure
• Utilized the CRM system to provide quality service concern resolution within established departmental service goals

Louisville, Kentucky, United States

• Responsible to support delivery operations including inbound calls from internal and external customers, issue identification and resolutions
• Communication with customers to obtain feedback for improving customer in home deliveryexperiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
• Ability to deliver business results and handle multiple tasks in a past paced environment.
• Knowledge of Home Delivery Operations and Call Center processes. Interactions with 3PL serviceproviders, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC,BDC, ADC, etc.) and store operations.
• Effective problem solving, change leadership, team orientation and empowerment skills.

Louisville, Kentucky, United States

• Processed all reservation requests, including changes and cancellations by phone, chat messaging, fax, or other channels for all properties.
• Determined the caller's needs through active listening and using probing questions to satisfy and sell to those needs.
• Maintained a complete knowledge of each property in order to effectively sell the hotel and its services.
• Maintained ongoing knowledge of Graduate Brand programs and initiatives.
• Spoke to the brand and answered general brand questions.
• Handled guest service issues with proper resolution.

Louisville, Kentucky, United States

• Answer incoming Contacts and respond to customer's emails
• Managed and resolve customer complaints
• Provided product and service information to customers
• Research required information using available resources
• Researched, identified, and resolved customer complaints using applicable software

Louisville, Kentucky, United States

• Took Payments
• Added cable, phone, or internet to new and existing customer accounts
• Responsible for assessing customer's billing statements
• Data Entry
• Ensured that all customers get the correct and accurate assistance with all issues, questions, and/or concerns regarding their billing statements that they deserved

Louisville, Kentucky, United States

• Started new subscriptions, navigating between screens
• Received and dispatched orders for products or deliveries
• Addressed problems and requests by transmitting information or providing solutions
• Responsible for taking payments, reporting missed deliveries, updating, and researching accounts for multiple newspapers owned by USA Today Network

Louisville, Kentucky, United States

• Handled both inbound and outbound calls
• Prioritized calls according to urgency and importance
• Entered data in computer system and maintain logs and records of calls, activities and other
• information
• Addressed problems and requests by transmitting information or providing solutions
• Responsible for providing account information, reporting cards lost and/or stolen, ordering new cards all while ensuring to provide excellent customer service for multiple banks and credit unions around the world

Louisville, Kentucky, United States

• Responsible for discussing and resolving billing issues
• Prioritized calls according to urgency and importance
• Responsible for providing excellent customer service, troubleshooting and data entry
• Responsible for answering general questions

Nashville, Tennessee, United States

• Assisted Over the Road Truck Drivers with general questions
• Located Services for breakdowns
• Data Entry
• Navigating between multiple windows while remaining engaged with customers in a high impact/emergent environment