Ebony Singleton Email & Phone Number

Indiana, United States

• Handle inbound service calls• Drive customer satisfaction through voice, chat, and/or email communications• Navigate through multiple systems and tools• Ongoing training and skill development

Louisville, Kentucky, United States

• Personally strived to delight patients and families by creating a kind, gracious, and caring environment.• Ensured telephone was answered in a timely and professional capacity.• Checked all messages and voicemail systems in a timely manner, ensuring calls are returned within expected time frame.• Maintained quality while consistently maintaining minimum expectation levels.• Accurately scheduled and canceled patient appointments and inputted correct patient data intoappropriate systems to ensure manageable and profitable schedules for dentists and hygienists.• Followed scheduling guidelines to ensure manageable and profitable schedules for dentists andhygienists.

Louisville, Kentucky, United States

• Managed and provided quality customer service to resolve customer issues• Maintained effective business relationships with Franchise and Corporate restaurant management• Processed auto-shipments to support store promotions• Cross-trained and provided support for non-traditional store set up• Worked closely with Quality Control Center management on customer concerns, following issues to closure• Utilized the CRM system to provide quality service concern resolution within established departmental service goals• Assisted with non-traditional and domestic restaurant daily food orders

Louisville, Kentucky, United States

• Responsible to support delivery operations including inbound calls from internal and external customers, issue identification and resolutions• Communication with customers to obtain feedback for improving customer in home deliveryexperiences, assist in problem solving in creating brand loyalty and lasting customer relationships.• Ability to deliver business results and handle multiple tasks in a past paced environment.• Knowledge of Home Delivery Operations and Call Center processes. Interactions with 3PL serviceproviders, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC,BDC, ADC, etc.) and store operations.• Effective problem solving, change leadership, team orientation and empowerment skills.

Louisville, Kentucky, United States

• Processed all reservation requests, including changes and cancellations by phone, chat messaging, fax, or other channels for all properties.• Determined the caller's needs through active listening and using probing questions to satisfy and sell to those needs.• Maintained a complete knowledge of each property in order to effectively sell the hotel and its services.• Maintained ongoing knowledge of Graduate Brand programs and initiatives.• Spoke to the brand and answered general brand questions.• Handled guest service issues with proper resolution.• Referred group and corporate leads to the sales department

Louisville, Kentucky, United States

• Answer incoming Contacts and respond to customer's emails• Managed and resolve customer complaints• Provided product and service information to customers• Research required information using available resources• Researched, identified, and resolved customer complaints using applicable software

Louisville, Kentucky, United States

• Took Payments• Added cable, phone, or internet to new and existing customer accounts• Responsible for assessing customer's billing statements• Data Entry• Ensured that all customers get the correct and accurate assistance with all issues, questions, and/or concerns regarding their billing statements that they deserved

Louisville, Kentucky, United States

• Started new subscriptions, navigating between screens• Received and dispatched orders for products or deliveries• Addressed problems and requests by transmitting information or providing solutions• Responsible for taking payments, reporting missed deliveries, updating, and researching accounts for multiple newspapers owned by USA Today Network

Louisville, Kentucky, United States

• Handled both inbound and outbound calls• Prioritized calls according to urgency and importance• Entered data in computer system and maintain logs and records of calls, activities and other• information• Addressed problems and requests by transmitting information or providing solutions• Responsible for providing account information, reporting cards lost and/or stolen, ordering new cards all while ensuring to provide excellent customer service for multiple banks and credit unions around the world

Louisville, Kentucky, United States

• Responsible for discussing and resolving billing issues• Prioritized calls according to urgency and importance• Responsible for providing excellent customer service, troubleshooting and data entry• Responsible for answering general questions

Nashville, Tennessee, United States

• Assisted Over the Road Truck Drivers with general questions• Located Services for breakdowns• Data Entry• Navigating between multiple windows while remaining engaged with customers in a high impact/emergent environment