Ebony Smith Email & Phone Number

- Collaborating with new writer to create an exciting and immersive novel by providing essential editorial and proofreading assistance. Supplying creative input, linguistic adaptations, as well as grammatical, phrasing and translation adjustments, suggestions and corrections. • Enhancing readability and impact of novel pieces by adeptly proofreading, rewriting and editing written content• Guiding editorial improvements through collaborative assessment and project management for… Show more - Collaborating with new writer to create an exciting and immersive novel by providing essential editorial and proofreading assistance. Supplying creative input, linguistic adaptations, as well as grammatical, phrasing and translation adjustments, suggestions and corrections. • Enhancing readability and impact of novel pieces by adeptly proofreading, rewriting and editing written content• Guiding editorial improvements through collaborative assessment and project management for final publication, carrying out vital communications with the writer throughout content development • Fostering a comfortable and trustworthy environment while supplying critical feedback and delivering modifications under time-sensitive deadlines Show less

Berlin, Germany

- Directed, updated and modified insurance policies and systems while ensuring the smooth delivery of company services and contracts. Supplied efficient and comprehensive responses and support to customer needs, inquiries and concerns, while seamlessly liaising with policy providers and providing extensive general team and operational support.• Lead a significant project, redesigning the end-to-end claims process, requiring the organisation of multiple, varying departments to ensure the… Show more - Directed, updated and modified insurance policies and systems while ensuring the smooth delivery of company services and contracts. Supplied efficient and comprehensive responses and support to customer needs, inquiries and concerns, while seamlessly liaising with policy providers and providing extensive general team and operational support.• Lead a significant project, redesigning the end-to-end claims process, requiring the organisation of multiple, varying departments to ensure the smooth output of key deliverables.• Effective management of relationships with key stakeholders, including the IT Product Manager to ensure any projects on the business area individual runways operated faultlessly together, minimising any negative impacts to customers and internal procedures• Assured successful set up for new staff members with required equipment and systems access to guarantee full capability in carrying out all daily responsibilities • Refined and increased insurance agency reputation by 10% through exploring various value opportunities and actively improving understanding and accessibility to multi-faceted policy documentation for new and existing clientele• Steered full claims processes and external communications with insurance providers and clients from beginning to end, including progress update reports, missing information or claim issues, and claim reimbursements Show less

Berlin, Germany

• Facilitated music video production through comprehensive and efficient support to departmental teams, resulting in early, finished project delivery• Optimised and increased finalised project quality by 35% through employment of keen analytical skills and analysis of video recordings and audio results• Co-ordinated and executed essential meetings for directors, music engineers, photographers, and videographers

Berlin, Germany

- Managed company's internal systems and databases to ensure clean, accurate internal data and information and that CRM platforms functioned smoothly and without faults. Reported, investigated and resolved platform bugs and issues while onboarding new clients, communicating and transferring escalated concerns to their relevant departments. Connected customers with personally fitted coaches and supported each client with their coaching journey from their first to final coaching session.•… Show more - Managed company's internal systems and databases to ensure clean, accurate internal data and information and that CRM platforms functioned smoothly and without faults. Reported, investigated and resolved platform bugs and issues while onboarding new clients, communicating and transferring escalated concerns to their relevant departments. Connected customers with personally fitted coaches and supported each client with their coaching journey from their first to final coaching session.• Drove significant increases in operational efficiency by 15% and reduced task completion time by 23% through development and implementation of improved internal workflows and administrative processes• Achieved outstanding client and coaching success rates of 90% through exceptional support, faultless customer onboarding experiences and harmonious team collaborations• Secured complete accuracy and data security of confidential client and coaching information through minimising discrepancies within internal systems Show less

Berlin, Germany

• Propelled rapid business development strategy and expansion in the UK market, achieving full operationalization and profitability within a remarkable 2-month timeframe• Defined monthly team key performance indicators (KPIs) through strategic sales approaches and team collaboration• Oversaw client accounts and leveraged Salesforce to track, analyse, and distribute essential information across multiple departments

Alberta, Canada

• Established positive and beneficial gym member and guest relationship development to promote and magnify gym reputation among city partnerships and future clientele• Provided customer assistance in a variety of communication methods, including phone, email and face-to-face interactions• Discussed and managed promotions, products, and all elements pertaining to new and current memberships, resulting in improved customer satisfactory service by 45%

Calgary, Alberta, Canada

• Played a key role in supporting in-house donation production systems and accurately processed daily physical and online donations while delegating tasks to meet department requirements• Promoted valuable growth of the organization and enhanced its positive reputation by fostering friendly and dependable relationships with both current and new donors• Managed distribution of independent receipts, thank you letters, and cancellation confirmations, ensuring the certainty and currency of… Show more • Played a key role in supporting in-house donation production systems and accurately processed daily physical and online donations while delegating tasks to meet department requirements• Promoted valuable growth of the organization and enhanced its positive reputation by fostering friendly and dependable relationships with both current and new donors• Managed distribution of independent receipts, thank you letters, and cancellation confirmations, ensuring the certainty and currency of information across internal systems Show less

Airdrie, Alberta, Canada

• Revised, edited, and managed electronic documentation and reports with extreme precision to detail, securing optimal data accuracy• Faultlessly updated spreadsheet and document submissions through collaborating & communicating effectively with surrounding engineers and co-workers, while guiding them through extra external admin processes• Provided consistent and reliable departmental administrative support within a close working team environment, resulting in a positive and harmonious… Show more • Revised, edited, and managed electronic documentation and reports with extreme precision to detail, securing optimal data accuracy• Faultlessly updated spreadsheet and document submissions through collaborating & communicating effectively with surrounding engineers and co-workers, while guiding them through extra external admin processes• Provided consistent and reliable departmental administrative support within a close working team environment, resulting in a positive and harmonious work atmosphere Show less

Airdrie, Alberta, Canada

• Provided exceptional guest and therapist support by efficiently addressing needs, concerns, and requests• Maintained meticulous accuracy in updating, recording, inputting, and filing sensitive patient information, achieving an exceptional accuracy rate of 99% across manual and complex online, in-house databases• Successfully recruited and trained three receptionists for newly opened positions, providing valuable support throughout a 2-year term