Ebony Strother Email & Phone Number

Philadelphia, Pa, Us

King Of Prussia, Pennsylvania

Support, coach and guide the Cashiering, Reception, Member Relations Specialist, Tag and Title and Travel Agent functions by greeting customers, accepting payments, preparing bank deposits and completing close-out and opening task and reports and paperwork. Lead and direct the daily operations of the store, including awareness of the various business lines as well as administrative and associate management. Assist with the delivery of performance evaluations. Assist in booking domestic hotel and car accommodations. Authorized PennDot agent. Consistently met or exceeded monthly goals each month. Navigate various computer software, Outlook and Internet programs.

Managed the overall operations of the store. Achieved financial success through improving the measurable statistics within the store. Manage Key Holders by assigning accountability and providing consistent training surrounding sales results, divisions of responsibility and associate training and coaching. Ensure visual merchandising and standards are maintained and executed properly. Communicate sell-through, customer feedback, stock levels and sales opportunities to Regional Manager and Corporate. Perform store opening and closing procedures per company directives. Manage store closing in January per company directive.

Effectively managed client service requests and accounts via the phone and through email. Handle complex customer inquiries. Provided timely and effective follow through in order to meet the demands of multiple internal and external clients. Troubleshoot issues with clients for immediate resolution. Oversee repair and maintenance projects with clients and contractors, from beginning to end, including the invoicing process.

Conduct staff recruitment and training. Coordinate store events resulting in increased business and revenue. Monitor performance of staff to ensure sales goals are being met or exceeded. Provide comprehensive training and coaching to team members on product lines and company expectations.

Helped manage the streamlined operations of the store with a $3M annual revenue stream. Taught staff effective selling techniques to boost sales figures. Ensured optimal customer service was provided on a regular basis. Oversaw payroll processes and monitored business trends by identifying gaps and recommending process improvements. Monitored staff performance to ensure adherence to standard operating procedures.

Assisted financial professionals and clients with questions regarding retirement plans, educate clients on rules and regulations of their plan and assisted in processing transactions. Led educational sessions and served as a key point of contact for product launches and business initiatives. Serve on the Community Volunteer Council to develop stronger skills in communications and project management.

Public Relations, Advertising, And Applied Communication

Public Relations, Advertising, And Applied Communication