Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)Ensure that all order and contract paperwork is in compliance with Company policies and proceduresSet-up and maintain all master data records for customers processed within assigned branch(es)Review and pre-edit orders to be submitted to the National Account Customer Care CenterSet-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)Review and monitor lease fundings and follow-up as needed to ensure Konica Minolta is paid as quickly as possibleMaintain customer access to MyKMBS.com as requiredRespond to customer inquiriesAssist Branch personnel with Administrative issuesPerform general office support functions as required

Receive escalation requests via internal departments and evaluate the casesResearch work order history to determine the escalation need and coordinate with the field technician.Update work order notes in D365 and communicate to all stakeholders.Ensure customer specific scheduling procedures are followedEnsure additional required documentation is provided to the techniciansWork with customer, technical service providers and outside vendors to facilitate work order completion. Responsible for all the communication between key stakeholders to ensure tickets are progressing.Research to ensure the accuracy of the cost being quoted for the job completion by utilizing the internal map tool used for travel time calculations. Coordinate with Partner Management team to identify the most qualified field technicians in the area and negotiate the service job.Complete and provide the appropriate proprietary TSP request form to the Partner Management team.

I am an supervisor over the electronics department. I handle the audit for the SWAS (store within a store). Zone my area everyday. Stock merchandise, order merchandise when low or out, provide task for my associates.

Answer any questions regarding customer bills, up sell television, Internet or phone to existing customer. Followed up with customer regarding any issues with bills. Transferred services for existing customer. If any new customer start service.

Ordered merchandise, zone phones and accessories, daily audit for store items, research any discrepancies.