Ebony Talley Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Oversaw responsibility for customer satisfaction by deploying onboarding readiness resources, product issue resolution guidelines and best practice implementation through training documents. Collaborated across all business units (Digital Marketing, Warehouse Management and Business Development) regarding product marketing, white label clientele, and.

Independently owned day-to-day B2B and assembly supply chain management for global leading skincare brand in the North Las Vegas area. Led weekly account calls and ensured all objectives were reached in a timely manner. Created and implemented action plans associated with client initiatives and prepared monthly client service fee invoices. Managed weekly.

New Jersey

Implemented procedures and executed reporting to assure accurate data entry, efficient shipment tracking and timely delivery of products to customers. Conducted root cause analysis to find viable solutions to operational challenges resulting in a 40% decrease in low value work across the Customer Service team. Developed, formatted, and implemented learning.

Torrance, CA

Help implement and drive procedures and reporting to assure accurate data entry, efficient shipment tracking, timely delivery to products to customers and maximize fill rate. Develop and retain a strong team through mentoring and coaching. Develop collaboration with our key customers though data exchanges, shared KPI’s flows optimization and cost to serve..

Torrance, CA

Manage and process orders for chain account customers as well as Amazon and E-commerce companies, such as, Ipsy. Collaborate with Sales, Inventory Management, Distribution and Transportation teams to ensure that orders are completed accurately

Greater Los Angeles Area

Executed floor plan and window changes to Visual Merchandising Guide specifications. Created backroom organization system for merchandise, fixtures and signage. Established personal organizational system to meet timelines and improve effectiveness. Facilitated positive work environment with store team to accomplish company goals and objectives.

Greater Los Angeles Area

Worked to build close relationships with clients. Generate selling events by creating styling appointments with clients and partnering with local organizations to bring in new revenue. Set and tracked sales goal for department weekly and monthly. Worked closely with Operations manager during floor reset to maximize customer interest and sales.

Orange County, California Area

Traveled to various stores throughout the Orange County area facilitating completion of deadlines by tracking paperwork and acting as a liaison between clients and representing company while maintaining confidential information. Executed merchandising and floor moves based on seasonal changes, business needs and trends.

Human Resource Management Cerification

Bachelor Of Arts - Ba, Fashion Merchandising Minor: Consumer Affairs

Activities and Societies: Sigma Lambda Gamma National Sorority Inc.

Associate Of Arts - Aa, Letters, Arts, And Sciences