Ebony W. Email & Phone Number

Winston-Salem, North Carolina, United States

Plan daily lessons, prepare STEM curricula, and measure learner progress through performance analysis. Educate CodingCurriculum Classes, foster engagement and collaboration in students, and maintain positive learning environment.• Emphasized Science Labs and STEM Careers while acting as Elementary and Middle School STEM Teacher.

Greensboro--Winston-Salem--High Point Area

As an instructor, I specialize in business education and lead a successful Credit Recovery program, achieving a commendable 90% graduation rate for Drop-out Prevention Students. I pioneer a high-caliber Business Education/Marketing, Career & Technical Education (CTE) Program, emphasizing program quality and outcomes. In leadership roles such as Department Chair, new teacher mentor, and School Webmaster, I demonstrate organizational impact and a commitment to educational excellence. I guide students toward College or career readiness, fostering development, and organized a dynamic Career Expo to connect them with professionals and showcase practical applications of their education.Key Accomplishments: ► Guided a team of 34 teachers, driving advancements in eLearning education.►Conducted impactful training sessions, emphasizing online Learning Management Systems (LMS) and diverse resources for lesson planning.►Aligned annual goal-setting with strategic plans, creating analytical tools for enhanced efficiency.►Achieved tangible success in short and long-term educational objectives through groundbreaking virtual learning initiatives.►Served as Lead Teacher for 3 consecutive years (2018-2023), highlighting exceptional teaching prowess and dedication.

Greensboro

Designed comprehensive training for all seasonal staff to improve work productivity. Edited and tested accuracy and correctness in course curriculum. Kept specialized training and certifications updated following state requirements. Managed housing assignments, scheduled staff duties and training before camp opening, and prepared staffing maps. Conducted interviews and completed all additional tasks assigned by Director.• Partnered with Camp Director for various operations, including hiring staff, upgrading training materials, supervising work performance, and strategizing for upholding direct reports professional development.• Ensured fiscal year budget alignment by forecasting and maintaining headcount for housing, meals, resources for 300 campers, and leased on-site areas.

Greensboro--Winston-Salem--High Point Area

In this role, I played a pivotal role in shaping the training landscape for sales and business development representatives. Collaborating closely with learning services, I created and tested training materials, contributing to the development of an extensive 3-month training program for a new department. Additionally, I took charge of pre-launch initiatives for Small Business Customer Service Units, offering tailored support to companies. My commitment to providing exemplary client assistance was evident in the Executive Escalation Response (EER), where I ensured prompt and effective solutions by leveraging product knowledge and employing customer relationship management strategies. Furthermore, I spearheaded training and development programs for newly hired sales associates during the inaugural iPhone launch and the subsequent six product launches. Through thorough follow-up sessions and assessments, I ensured their knowledge growth was measurable, contributing to the success of these initiatives.Key Accomplishments: ► Guided sales and client service representatives, covering diverse aspects such as addressing hardware and software issues, implementing pre-qualification methods for inbound sales, managing contract administration, and addressing negotiation questions.►Collaborated across varied teams to formulate monthly training programs for the launch of new products and marketing strategies, incorporating reporting solutions to effectively convey employee performance metrics.►Devoted over 9,000 hours to delivering in-person training for sales and B2B agents, ensuring ongoing skill enhancement.►Demonstrated a commitment to exceptional customer experience by overseeing negotiations for products and services, resolving client concerns, and spearheading initiatives for client retention.