Ebony Walters, Mba Email & Phone Number

Maryland, United States

Through critical thinking and research skills, I identify trends and content gaps and develop and facilitate appropriate training for success coaches to improve performance and service levels. Responsible for finding rapid and accurate solutions to issues escalated by Success Coaches through cases, inbound/outbound calls, emails, and other channels to ensure students are on a path to successfully matriculate to their desired credentials.Academic Department Liaison- Collaborate with the departments on matters relating to undergraduate and graduate education, advising, and student affairs.Maintain knowledge of federal and institutional policies and regulations pertaining to Federal Title IV, FERPA regulations, tuition assistance, VA (Veteran Affairs) benefits, payment plans, and billing system.Work collaboratively with the Director of Social Media to assist in creating content and increasing engagement via LinkedIn, Instagram, and TikTok.

Largo, Maryland, United States

Outreach to adult learners by phone, email, chat/SMS engaging in consultative dialogue to -discover career and educational goals.Act as a liaison for students by assisting with all administrative processes to include registration, degree planning, payment options, and act as a liaison between students and other University departments. Possess a thorough understanding of UMGC product knowledge, policies, procedures, and systems to effectively and accurately guide students.

Bethesda, Md

Facilitate ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.Support team members with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.

Master'S Degree, Business Administration

Bachelor Of Arts (Ba), Sociology