Ebony Webb Email & Phone Number

Memphis, Tennessee, United States

Responsible for greeting members, processing transactions, researching and resolving discrepancies, understand policies and procedures, and cross-sell products and services.

Memphis, Tennessee, United States

Greeting customers, operating cash registers, increasing instore sales, maintaining sales floor appearance, cross-selling products, assist with merchandising stock, help customers with returns and refunds, and help resolve customer complaints, collaborate with other departments to address customer needs, maintaining a positive and professional relationship with customers and other departments, be able to problem solve while communicating

Greater Memphis Area

Primary focus is to assist with client transactions and service needs with additional activities related to sales opportunities, based on the needs of the branch. Provide industry leading service while assisting with and supporting all aspects of sales, service and transaction activities in the branch. Responsible for handling a variety of tasks and priorities accurately and efficiently according to established processes and guidelines during the course of a business day including but not limited to: cash handling, deposits and withdrawals, payments and transfers, consignment item sales, and lobby management. Responsible for developing and expanding new client relationships through utilizing resources to conduct consultative conversations and provide financial solutions that meet clients needs across all product and service lines - not limited to deposit and credit products and identifying and making appropriate referrals to other lines of business.

Greater Memphis Area

Create and builds volunteer and donor relationships through appropriate network channels. Establish and retain networks with businesses and organizations, as well as solicit referrals when appropriate. Use sales techniques to recruit volunteer coordinators and confirm their commitment for fundraising events. Motivate and encourage donors to set donation goals through their either events or personal donations. Utilize available tools and processes to maximize the online fundraising. Use detail understanding of fundraising campaigns and hospital knowledge to ensure St. Jude’s mission is communicated to the targeted publics. Make sure volunteers and donors files are updated and accurate. Create and implement strategies and tactics for to generate new donors. Research information for potential St. Jude volunteers and donors.

Greater Memphis Area

Identified and addressed customer financial needs by providing a wide variety of in-branch services that included, but were not limited to, deposit accounts, credit cards, and loans and by performing maintenance transactions on these services. Developed and implemented marketing strategies to generate clientele and increase revenue stream. Enhanced customer relationships by identifying cross-sell opportunities through customer profiling in the branch and via out-bound calling. Ensured customer was referred to correct line of business if product/service is not available through branch portfolio. Achieved and/or exceeded applicable sales goals in a performance-driven environment. Developed Regions@Work opportunities. Resolved customer issues either through direct action or referral to alternative branch or bank resources. Also assisted in monthly operational duties.Accomplishments:Consistently achieved or surpassed quarterly sales goals of $300,000One of the top sales associates for the West Tennessee marketGenerated over 50 new household checking accounts quarterlyMaintained quality customer service scores and given acknowledgements during company board meetingsParticipated in Regions Corporation events such as St. Jude Dream Home Giveaway Telethon and Morgan Keegan Tennis Tournament

Bachelor Of Arts (B.A.), Public Relations

Bachelors Of Arts, Public Relations

Media Guide Editor/Sales of the University of Memphis Chapter of Public Relations Student Society of America Member of the University.