Ebony Jones Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Charlotte, Mint Hill, And Mooresville, Nc Areas

Hired to direct the start-up, accreditation, and licensing processes for businesses; develop, streamline, and implement policies and procedures; recruit, manage and train staff; build relationships and increase visibility to gain and retain customers and partnerships; and maintain compliance and ensure adherence to company and state regulations. Key Accomplishments:- Silver Shield Security, 10/2017 – Present – Developed systems and process improvements to improve work flow efficiency. Created process manuals and human resources by-laws for staff to establish expectations and communicate policies. Regularly discover ways to maximize budget and lower costs through outsourcing.- Beyond Extensions, 6/2015 – Present – Provide support and guidance to salon owner and manage the daily operations of the salon. Analyze sales, offerings, and maintain budget. Mentor and train staff to enhance education, personal growth, and customer service.- MyrAngel, 4/2017 – 7/2017 – Charged with overseeing operations, preparing curriculum, and submitting all compliance forms resulting in the approval for school licensure and opening by the State Board of Cosmetic Art. Conducted staff observations to determine strengths and opportunities for growth. - Pinnacle Institute of Cosmetology, 5/2016 – 9/2016 – Oversaw North Carolina State Board inspection and created and implemented state board processes resulting in a 96% sanitation score. Analyzed and reorganized curriculum for school instruction, and spearheaded the vision, planning, and execution of high-impact, year-long educational curriculum; resulting in successful student instruction and course completion. Increased student retention rate of 72 students by 30%. Restructured daily operations and staffing which led to 5% decrease in the operations budget. Implemented training of educators to ensure consistency of education and salon floor experiences that included consultations and overall customer experience.

Charlotte, North Carolina Area

Determined and ensured the scope and strategic direction of the school and administration team. Primary responsibilities included budget development and management, fundraising, marketing, and overseeing all aspects of special projects and events. Achieved great success in meeting key metrics including licensure attainment, and meeting enrollment, student retention, and program completion goals. Key Accomplishments:- Spearheaded the vision, planning, and execution of strategic plans successfully within an annual budget of $1.3 million. - Managed and conducted trainings for 12 full-time staff members and 100 students annually. - 92% success rate of achieving and exceeding student population goals. - 90% success rate in increasing both admissions and licensure rates for students. - Increased visibility to build brand awareness, and develop partnerships and alliances within the Charlotte, NC region. - Consulted with executive leadership to develop short and long-term strategic plans for proposed educational initiatives and the expansion of overall curriculum efforts.- Crafted innovative, customized engagement opportunities such as community service events for senior citizens, veterans, and domestic violence shelters, hair/fashion shows, graduation ceremonies, and career fairs.

Charlotte, North Carolina Area

Member of the school’s leadership team that ensured compliance with all regulatory agencies including but not limited to: Department of Education, State Board of Cosmetology, NACCAS, and Veteran Affairs. Communicated with leadership team concerning potential issues pertaining to students, staff, guests, and regulatory agencies. Trained and developed educators in the areas of curriculum presentation, classroom management, and technology use to maximize overall productivity and revenue potential. Maintained student records pertaining to enrollment, attendance, education, and progress towards graduation. Key Accomplishments:- Devised the first comprehensive educational strategy and curriculum for the organization.- Recruited, staffed, and trained over 30 educators to provide leadership and collaborative opportunities to advance the organization’s strategic plan. - Led campaign fundraising efforts for national competition and achieved annual fundraising goal of $40,000. - Provided customer service training to staff and students resulting in a 90% customer satisfaction rate.

Charlotte, North Carolina Area

Presented, instructed, and supported the school’s established curriculum and syllabus. Prepared students in all practical and theory related studies of Cosmetology and Esthiology. Planned lessons, provided resources, assessed and evaluated student progress, and encouraged assigned students to meet and exceed the educational and professional standards of the institution. Managed the assigned educational process (physical space, curriculum, and personal professionalism) to meet or exceed the school’s minimum rate of attendance as prescribed in the school catalog. Ensured compliance of all campus and classroom related activities according to the stipulated Student Guidelines and enforced adherence to the school’s attendance policy. Key Accomplishments:- Achieved over 100% of retail sales goals because of client relationship excellence.- Supervised 6 salon educators and office support staff, and managed customer service policies and procedures.- Collaborated with customers and corporate communications team. - Increased and exceeded monthly salon sells goals by 15%. - Planned and implemented year-round community engagement opportunities for staff.

Bachelor Of Arts - Ba, Organizational Leadership

Applied Science Of Cosmetology, Business Teacher Education

Activities and Societies: Charlotte Chamber of Commerce