Ebony King-Alexander, Mba, Business Honor Society Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Greater Atlanta Area

Duluth, Georgia

• Actively and consistently supports company efforts to simplify and enhance the customer experience• Promotes and sells Charter products and services• Educates and engages customers through product demonstrations• Performs customer payment functions consistent with all cash handling policies and procedures• Receive, issue and track customer equipment; assist with inventory maintenance • Complete all aspects of store opening and closing in accordance with established procedures

Flushing, New York

• Team lead/supervisor protégé• Exceptional customer care and sales rep in a fast paced inbound call center • Coach employees in new hire department• Perform Telephony audit responsibilities • Proficient in advanced PC interaction • Utilize strong working knowledge of ICOMS and CSG billing systems.• Maintain the incoming call Help Line in a fast paced call center• Develop team incentives to foster productivity and to help meet metrics• Train, monitor, and reward Customer Care reps on various marketing campaigns to achieve projected sales goals• Provides account billing analysis and recommendations

Sprint Nextel Corporation – New York, Ny

• Responsible for building, enhancing and advising diverse corporate customer relationships• Negotiated contracts and assured compliance• Key contact for corporate accounts and telecom managers• Create customized reports, to proactively and reactively provide solutions • Liaison between customer and Tier I & Tier II technical troubleshooting• Responsible for project management for over 25 companies • Monitored corporate and business accounts to ensure account safety and intercept fraudulent activity• Data analysis to maximize account efficiency and accuracy• Coordinated onsite support, delivered end-user training and programmed cellular devices • Designated subject matter expert for internal support and assisted with team development • Used retention offers in attempts to retain future customer business• Managed complex client relations issues regarding billing statements

New York, New York

• Responsible for maintaining inventory• Demoed new equipment and worked as “train-the-trainer” for onsite sales staff• Worked with sales to resolve all customer care needs for their assigned accounts

Brooklyn, Ny

• Live recording of weekly church services• Manage a staff of videographers and production assistants• Produced “Triumphantly Yours”, a 30 minute public access TV show• Coordinate setup of video mixer, monitors, audio/video cables and additional production equipment• Responsible for equipment maintenance, library upkeep, and logging videotapes• Duplicated videos for sale to parishioners

Master Of Business Administration - Mba

Caps Certificate

Bachelor Of Science (Bs)